Customer Care Coordinator

Dandara; Bishop's Stortford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

33 days holiday

Private medical insurance

Employee Assistance Programme - EAP

Health Hero digital doctor

Health Assured Wisdom App

Competitive parental leave

3x salary life assurance

Cycle to Work Scheme

Employer matched pension

Flexible benefits including vouchers

Job summary

Join Dandara as a Customer Care Coordinator where you will be the first point of contact for homeowners, handling calls and emails with professionalism.

You will track warranty defects, schedule technicians, liaise with contractors and internal teams to ensure timely, high-quality repairs and clear communication throughout the process.

Qualifications

• Experience in a maintenance/customer care coordination role.
• Ability to work independently, prioritise work and take initiative.
• Able to demonstrate efficiency and reliability in previous roles.
• Ability to think ahead and forecast customer issues.
• Great interpersonal, communication and relationship skills.
• Face-to-face customer services experience.
• Ideally experience in the housebuilding industry in a similar role

Responsibilities

• Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally.
• Record, track, and manage all warranty defects and communications using the company’s database.
• Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly.
• Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service.
• Prepare correspondence, reports, and documentation to keep customers informed throughout the process.
• Order materials, organise site visits, and maintain accurate records to support the smooth running of the department.
• Support the Customer Care Manager in driving improvements in customer satisfaction and HBF 'Recommended' scores.

Skills

Customer care coordination

Independent working

Reliability

Forecasting issues

Interpersonal skills

Face-to-face service

Housebuilding industry (preferred)

Job description

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What You'll Be Doing

• Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally.
• Record, track, and manage all warranty defects and communications using the company’s database.
• Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly.
• Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service.
• Prepare correspondence, reports, and documentation to keep customers informed throughout the process.
• Order materials, organise site visits, and maintain accurate records to support the smooth running of the department.
• Support the Customer Care Manager in driving improvements in customer satisfaction and HBF 'Recommended' scores.

What You'll Bring

• Experience in a maintenance/customer care coordination role.
• Ability to work independently, prioritise work and take initiative.
• Able to demonstrate efficiency and reliability in previous roles.
• Ability to think ahead and forecast customer issues.
• Great Interpersonal, communication and relationship skills.
• Face-to-face customer services experience.
• Ideally experience in the housebuilding industry in a similar role

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's In It For You

• £Competitive basic depending on experience
• Discretionary Bonus scheme.
• 33 days holiday (inclusive of bank holidays)
• Private Medical Insurance
• Employee Assistance Programme - EAP
• Health Hero digital doctor - 24 hr virtual help and appointments
• Health Assured Wisdom App
• Competitive parental leave
• 3x salary life assurance (paid option to increase to x4)
• Cycle to Work Scheme
• Employer matched pension scheme of up to 5%
• Flexible benefits including shopping vouchers, airport parking and reduced gym membership

Our Head of Recruitment, Ross Davies is available on LinkedIn if you'd like a chat about the role.

Founded in 1988 on the Isle of Man, Dandara is the Housebuilding division of Dandara Group. It has been creating beautiful homes for over 30 years, providing our customers with an exceptional level of service all the way through the process. It’s part of the reason why we are one of the UK’s most respected private housebuilders, with our portfolio now stretching across the nation.