Customer Care Coordinator

Approach Personnel Ltd; Barlborough; On-site; GBP 60,000 - 80,000; Full time

Job description

Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.

Responsibilities:

1. Manage all communication and administration related to Customer Care.
2. Resolve validated complaints efficiently, seeking direction when necessary.
3. Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
4. Update and maintain defect records accurately.
5. Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
6. Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
7. Assist Site Teams with site completion preparations, including snagging reports and quality control sign-offs.
8. Register appliance guarantees and update utility providers with accurate meter readings.
9. Contribute new ideas to improve processes.

Requirements:

1. Excellent customer service skills, both on the phone and face-to-face.
2. Natural problem-solving ability with strong organisational skills.
3. Ability to adapt to change in a positive way.
4. Experience building strong relationships with people from diverse backgrounds.
5. Computer literacy with experience in Microsoft Office Suite.