Customer Care - Coldra

McDonald's; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading fast-food restaurant as a Customer Care Assistant where you will be the welcoming face for customers. This role supports a friendly environment, ensuring cleanliness and high customer satisfaction. Enjoy flexible shifts, competitive pay, and a robust training system with opportunities for development. Ideal for individuals with a positive attitude and excellent communication skills.

Benefits

Competitive rates of pay

Flexible shifts

Guaranteed hour contracts available

Free meal allowance on shift

Social events

Opportunities for promotions and development

Up to 28 days paid holiday

Performance related pay rises

Free employee assistance helpline

Free Parking

Qualifications

• No previous experience required; full training provided.
• Must be over 18 for certain hours.
• Ability to connect with customers and provide a genuine smile.

Responsibilities

• Deal with customers and ensure areas are running smoothly.
• Maintain cleanliness in dining areas and toilets.
• Establish and maintain positive communication with customers.

Skills

Customer interaction

Cleanliness standards

Positive communication

Job description

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As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

What’s in it for me:

• Competitive rates of pay
• Flexible shifts
• Guaranteed hour contracts available
• Free meal allowance on shift
• Social events
• Number of opportunities for promotions and development
• Lifelong friendships

We also offer:

• Service awards
• Up to 28 days paid holiday
• Performance related pay rises
• Free employee assistance helpline
• Apprenticeship opportunities up to degree level
• Pension contributions
• Free Parking

Position Requirements

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

In order to comply with UK working time regulations, you must be over the age of 18 to work between the hours of midnight and 6am.

During the hours of midnight and 6am, we pay a premium rate of an additional £1.50 per hour on top of the rates advertised.

We have an excellent training and development system so no previous experience required as you will be given full training in all areas by our restaurant training teams.