Customer Care Co-Ordinator - Housing

Approach Personnel Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

An award-winning housing developer in Warrington is seeking a Customer Care Co-ordinator to manage communications and resolve complaints. The ideal candidate will have experience in customer service, excellent communication skills, and proficiency in Word and Excel. This role offers a salary up to £28,000, 26 days annual leave, enhanced pension contributions, and bonus potential.

Benefits

Basic salary up to £28,000

26 days annual leave + bank holidays

Enhanced company pension contribution

Bonus potential

Qualifications

• Experience in a customer service role, ideally in new build housing.
• Ability to provide concise written or numerical reports.
• Confident communicator, both verbally and in writing.

Responsibilities

• Manage communication and administration related to Customer Care.
• Resolve validated complaints efficiently.
• Coordinate appointments for Customer Care Technicians.

Skills

Customer service experience

Effective communication

Computer skills

Tools

Word

Excel

Job description

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Warrington office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What’s in it for you?

• Basic salary of up to £28,000 (D.O.E)
• 26 days annual leave + bank holidays
• Enhanced company pension contribution
• Bonus potential

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW