Customer Care Co-ordinator

www.findapprenticeship.service.gov.uk - Jobboard; Winchester; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A new homes developer in Winchester is seeking an experienced Customer Care Coordinator. Responsibilities include handling customer inquiries, managing defects, and maintaining the CRM system. The ideal candidate will have experience in customer care within new homes, strong knowledge of NHBC standards, and excellent communication skills. The role offers a salary of £25,000 - £28,000, a pension scheme, and flexible working options.

Benefits

Company pension scheme

Additional employee benefits

Career development opportunities

Flexible working from home 2 days a week

Qualifications

• At least a year experience in customer care within new homes.
• Strong knowledge of new build homes and NHBC standards.
• Customer-focused, proactive and able to work independently.

Responsibilities

• Handling customer enquiries via phone, email and face-to-face interactions.
• Identifying and logging defects, booking engineers or subcontractors.
• Maintaining and updating the company CRM system with interactions.

Skills

Excellent organisational skills

Strong communication skills

Customer-focused

Problem-solving attitude

Job description

Are you an experienced Customer Care Coordinator looking to join a reliable new home builder? A well-established and respected new homes developer, known for delivering high quality and affordable new build homes in Winchester, is hiring for a customer care coordinator to join their busy and growing team

Day to day duties as a Customer Care Coordinator

• Handling customer enquiries via phone, email and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updated the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved

Requirements as a Customer Care Coordinator

• At least a year experience in customer care within new homes
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive and able to work independently
• A team player with a positive, problem solving attitude

What we offer for a Customer Care Coordinator

• 25,000 - 28,000 basic salary
• Company pension scheme
• Additional employee benefits and career development opportunities
• Flexible working from home 2 days a week

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.