Customer Care Co-ordinator

Fawkes and Reece; Winchester; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A respected new homes developer in Winchester is seeking a Customer Care Coordinator to handle customer inquiries and manage service requests for their growing team. Ideal candidates should have at least a year of experience in customer care within the new homes sector, excellent organizational skills, and a proactive approach to problem-solving. This role offers a competitive salary between £25,000 - £28,000 and flexible working arrangements allowing two days from home.

Benefits

Company pension scheme

Additional employee benefits

Career development opportunities

Flexible working from home 2 days a week

Qualifications

• At least a year experience in customer care within new homes.
• Strong knowledge of new build homes and NHBC standards.
• Excellent organisational and communication skills.
• Customer-focused, proactive and able to work independently.
• A team player with a positive, problem solving attitude.

Responsibilities

• Handling customer enquiries via phone, email and face-to-face interactions.
• Identifying and logging defects, booking engineers or specialist subcontractors as required.
• Managing and monitoring the central customer service email inbox.
• Maintaining and updating the company CRM system with customer interactions and job updates.
• Scheduling and coordinating works with engineers and subcontractors.
• Closing completed jobs and ensuring all follow-ups are resolved.

Skills

Communication skills

Customer-focused attitude

Problem-solving skills

Organizational skills

Job description

Reference: csckc1212_1754908673
Posted: August 11, 2025

Are you an experienced Customer Care Coordinator looking to join a reliable new home builder? A well-established and respected new homes developer, known for delivering high quality and affordable new build homes in Winchester, is hiring for a customer care coordinator to join their busy and growing team

Day to day duties as a Customer Care Coordinator

• Handling customer enquiries via phone, email and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updated the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved

Requirements as a Customer Care Coordinator

• At least a year experience in customer care within new homes
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive and able to work independently
• A team player with a positive, problem solving attitude

What we offer for a Customer Care Coordinator

• 25,000 - 28,000 basic salary
• Company pension scheme
• Additional employee benefits and career development opportunities
• Flexible working from home 2 days a week

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.