Customer Care Co-Ordinator

SF Recruitment; Stanton under Bardon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A construction recruitment agency is seeking a Customer Care Coordinator in North Leicester. This full-time role offers £15.38 per hour, requiring strong communication and organizational skills. Responsibilities include managing client queries, supporting customer care processes, and coordinating with site teams. Previous experience in a similar role and proficiency in Microsoft Office are essential. This is an office-based position with standard working hours of 08:30 - 17:00.

Qualifications

• Previous experience in a Customer Care or similar administrative role.
• Confident using Microsoft Office applications.
• Experience within the construction, property, or maintenance sector would be advantageous.

Responsibilities

• Deliver excellent customer service in line with company standards.
• Manage and respond to client queries.
• Support the implementation of Customer Care processes.
• Monitor the Customer Care inbox and maintain records.
• Liaise with site teams to coordinate remedial works.
• Assist with scheduling appointments and ordering materials.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Microsoft Office

Job description

Overview

Customer Care Coordinator, North Leicester. Temporary, ongoing (potential Temp to Perm). £15.38 per hour. Full-time, office-based (08:30 - 17:00).

The Professional Services Division at SF Recruitment is delighted to be partnering with a respected construction company in their search for an experienced Customer Care Coordinator to join their busy Customer Service team. This position plays a key role in supporting clients and ensuring that completed projects meet high standards of quality and customer satisfaction.

Responsibilities

• Deliver excellent customer service in line with company standards and policies.
• Manage and respond to client queries, ensuring all issues are followed through to resolution.
• Support the implementation of the company\'s Customer Care processes and procedures.
• Monitor the Customer Care inbox, log and action emails, and maintain detailed records.
• Liaise with site teams and subcontractors to coordinate remedial works.
• Maintain accurate documentation and update systems with progress notes.
• Assist with scheduling appointments, ordering materials, and raising purchase orders.
• Provide administrative support to the Customer Care Manager and wider team.

Key Requirements

• Previous experience in a Customer Care or similar administrative role.
• Excellent communication and organisational skills.
• Confident using Microsoft Office applications.
• Strong attention to detail and accuracy.
• Professional and customer-focused approach.
• Experience within the construction, property, or maintenance sector would be advantageous.

If this sounds like your next opportunity, please send your CV to