Customer Care Co-ordinator

Bloor Homes; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction firm in Northampton seeks a Customer Care Co-ordinator who will serve as the primary contact for customer inquiries and issues. The role emphasizes strong communication skills and ensuring customer satisfaction. The ideal candidate will have a background in customer service and be educated to at least GCSE standard. This position offers competitive benefits and opportunities for career growth.

Benefits

A Competitive Salary

Holiday Buy & Carry over

33 days holiday entitlement

Enhanced Family Policy

Generous Pension Scheme

Microsoft Office Discount

High Street Retail Discount

Wellbeing initiatives

Life Assurance at 6 times your basic salary

Employee discount on Homes and building materials

Employee discount at Triumph Motorcycles Ltd.

Qualifications

• Experience dealing with customers in a busy office.
• Proficient in CRM software.
• Strong communication abilities.

Responsibilities

• Handle incoming calls, post, and emails regarding Customer Care.
• Validate complaints and resolve issues efficiently.
• Co-ordinate technicians and trades for problem resolution.

Skills

Customer service experience within an office environment

Experience in the use of CRM software

Good verbal and written communication skills

Ability to multi-task with good time management

Education

Educated to GCSE Standard (or equivalent) including English and Maths

Job description

Closing Date: 2025-10-31

Location: Northampton

Salary: Competitive

Type: Permanent - Full Time

Overview

We have an exciting opportunity for a Customer Care Co-ordinator to join us in our South Midlands Regional Office, based in Northampton.

Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.

Benefits

• A Competitive Salary
• Holiday Buy & Carry over
• 33 days holiday entitlement (including bank holidays)
• Enhanced Family Policy
• Generous Pension Scheme
• Microsoft Office Discount
• High Street Retail Discount
• Wellbeing initiatives
• Life Assurance at 6 times your basic salary
• Employee discount on our Homes and & some building materials
• Employee discount at Triumph Motorcycles Ltd.

Main Duties / Responsibilities

• Dealing with incoming calls, post and emails relating to Customer Care.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the purchaser’s satisfaction.
• Updating and maintaining records using Sitestream.
• Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
• Categorising works successfully, ensuring management of costs are minimised.
• Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
• Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time.
• Ensuring all Health and Safety aspects associated with Covid-19.

Essential Skills / Attributes

• Customer service experience within an office environment.
• Experience in the use of CRM software
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.