Customer Care Co-ordinator

The Construction Index Ltd; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading house builder in Leeds is seeking a Customer Care Coordinator to join their Customer Care team. The role involves managing calls, coordinating maintenance requests, and liaising with stakeholders to ensure customer satisfaction. Ideal candidates will have experience in administration, preferably within the construction sector, and excellent communication skills. A commitment to diversity and inclusion is also essential. This is a full-time position offering competitive salary and benefits.

Benefits

Competitive salary

Annual bonus

Contributory pension scheme

25 days holiday plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience of working as an Administrator in a fast paced environment.
• Experience within the construction or house building sector is desirable.
• Excellent communication skills with a wide range of people.

Responsibilities

• Ensure all calls received are managed appropriately and issues logged.
• Coordinate supply of material and maintenance requests.
• Liaise with Sales Teams to ensure customer queries are answered.

Skills

Interpersonal communication

Administration

Coordination

Proficient IT skills

Ability to work under pressure

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office

Job description

Overview

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Yorkshire Division, located in Leeds is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.

The Role

This role reports to the Division’s Head of Customer Care.

Location: Leeds, UK

Region: UK - North East

Type: Full Time

Posted: 26/09/2025

Reference: 290931CON

Responsibilities

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.
• GCSE Maths and English – Grade 4+ (or equivalent)
• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
• Ability to liaise with internal and external personnel
• Good administration skills with the ability to coordinate numerous issues during the working day
• Able to work to deadlines in a fast paced environment
• Ability to work on own initiative
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
• Committed to diversity and inclusion

The Role and Working Conditions

• Willing to be flexible in respect to day to day duties and hours worked
• Ability to travel to all development sites, including the divisional office
• This role requires occasional Saturday working from 09:00am - 13:00pm

In Return We Can Offer You

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.