Customer Care Co-Ordinator

Knightwood Associates; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable housebuilder in Chelmsford is seeking a Customer Care Coordinator for a 4-week period. The role involves managing customer queries and logging defects while providing administrative support. Candidates should have customer service experience, preferably within the construction industry, and possess strong IT skills. This position offers £133 per day, potentially rising to £172 with additional costs. An immediate start is available, with possibilities for permanent employment.

Qualifications

• Experience in a customer service-based role.
• Ideally worked in the construction or house building industry.
• Ability to liaise with internal and external personnel.

Responsibilities

• Receive and log defects reported by customers.
• Register the work and allocate suitable trades.
• Manage the Maintenance Operatives diary.
• Update weekly reports and distribute to relevant personnel.

Skills

Customer service experience

Ability to work on own initiative

Effective listening skills

Excellent customer service skills

Good administration skills

Proficient IT skills

Tools

Microsoft Office

Job description

We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator for period of 4 weeks.

You will act as first point of call for customers who have just moved into a property and those who are still within their warranty period.

Duties will include-

• Receive and log defects reported by customer.
• Register the work on their database and allocate suitable trades.
• Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
• Manage the Maintenance Operatives diary
• Provide administration support for the Department
• Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
• Liaise with Buying department regarding order materials as and when required.
• Follow up and audit trail for completion paperwork.
• Update weekly reports and distribute to relevant personnel.
• Keep accurate records ensuring files are kept up-to-date.

Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.

Skills required:

• Ability to work on own initiative
• Effective listening skills
• Excellent customer service skills
• Ability to liaise with internal and external personnel
• Good administration skills
• Able to work to deadlines in a fast-paced environment
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

Paying 133 per day PAYE + employers costs & holiday (so 172 per day)

This is an immediate start but could turn into a permanent position if that is of interest.
Please submit an up to date Cv and Ill be in touch with further information.