Customer Care Champion - Service Delivery (Fixed Term Contract 6 months)

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading international company as a Customer Care Champion in Leicester. You will be the primary contact for clients, providing them with exceptional service and support. With a focus on relationship-building, this role offers opportunities for further training and career growth.

Benefits

Long-term employment contract

Competitive remuneration

Training in technology, processes & soft skills

Opportunities for career growth

Qualifications

• Passionate about customer service.
• Excellent communication skills are essential.
• Must be a team player and adapt to pressure.

Responsibilities

• Build effective relationships with key account clients.
• Provide updates and reports via the Otis CRM system.
• Support Account managers with customer information.

Skills

Excellent customer service

Written and verbal communication

Team-player

Ability to work under pressure

Job description

Date Posted:

2025-05-27

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

Customer Care Champion

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Service Delivery Team, based in Leicester. The hours of work will be 8am-4pm Monday to Friday.

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Build effective relationships with our key account clients and account team.

• Update clients and web portals and ensure closure of work orders/tasks

• Provide agreed customer bespoke reports through use of the Otis CRM system

• Support Account managers and provide relevant information where requested with customer meetings

• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you will need to be successful

• You are passionate about excellent customer service

• You have excellent written and verbal communication skills

• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local standards plus benefits.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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