Customer Care Champion (Fixed Term Contract 12 months)

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a global leader in the elevator and escalator industry as a Customer Care Champion in Leicester. You'll provide vital support to our sales teams by processing purchase orders and managing customer enquiries, ensuring seamless operations and top-quality service delivery. With opportunities for career growth and extensive training, you can build a rewarding future with us.

Benefits

12-month fixed-term contract

Intensive training program

Career growth opportunities

Qualifications

• Experience in customer service roles.
• Proficient in order processing and procurement.
• Strong communication skills and ability to prioritize tasks.

Responsibilities

• Support sales business units with purchase orders.
• Manage enquiries and maintain procurement records.
• Ensure efficient communication regarding parts location and movements.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Job description

Date Posted:

2025-05-23

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title
Customer Care Champion: Parts

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing, and we are recruiting a Customer Care Champion to join our Parts team working within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 8am-4pm.

On a typical day you will:

Fully support a number of sales Business units with the realisation of raising all purchase orders for the supply of all materials, and instruction to sub-contractors for the successful service break-down repair and maintenance of all lift and escalator units on the service portfolio.

• Produce all purchase orders using the Otis business systems for supply of parts or site works upon request by engineers or the field manager in accordance with the company’s purchasing policies and procedures
• Answer all telephone enquiries from engineers
• Enter and update the purchase requisition system with all relevant data
• Obtain authorisation from the relevant repair or field manager for payment of relevant invoices
• Keep up to date the listing for the procurement of vendor parts ensuring that the vendors that offer the most efficient and cost-effective service is used
• Ensure all relevant parties are communicated with regards to location and movement of parts
• Source pricing, part numbers and lead-times from outside suppliers
• To provide adequate coverage for holiday and sickness within the department when required

Work is completed via requests from internal customers, from various input sources, and is processed in line with the company purchasing policies. Work is therefore assigned to each Administrator relevant to the area they are responsible for, making the role heavily reactive to customer requests.

Requests may require the Administrator to advise the requestor that they need to obtain additional authorisation or information before a task can be completed.

Each Administrator is required to prioritise their workloads, accordingly, based on a number of factors including Urgency, type of request, impact and cost (to customer and Otis)

What’s In it For Me / Benefits
You will receive a fixed-term 12 month employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:
Customize for local benefits here including vacation and any incentive

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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