Customer Care / Bookings Co-ordinator

Accora; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading assistive device manufacturer in the UK is seeking a Booking Co-Ordinator in Customer Care. You will be responsible for managing customer inquiries, booking assessments, and supporting the sales team. Ideal candidates will have A-level qualifications, customer service experience, and excellent communication skills. This role offers a competitive salary and benefits in an inclusive environment.

Benefits

Hot/cold drinks and snacks

25 days annual leave plus public holidays

Quarterly bonus

Private medical cover

Training opportunities

Qualifications

• Customer service experience is desirable.
• Relevant product and industry knowledge is desirable.
• Experience managing diaries is desirable.

Responsibilities

• Answering telephone calls and emails from customers promptly.
• Booking seating and FloorBed assessments.
• Collaborating with the product specialist team to optimize scheduling.
• Occasionally making outbound calls to promote assessments.
• Providing general support to the sales team.

Skills

Effective telephone skills

Excellent English proficiency

Teamwork

ICT skills

Education

Qualification to A-level standard or equivalent

Job description

As a Booking Co-Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.

Responsibilities

• Answering telephone calls and emails from customers promptly
• Booking seating and FloorBed assessments into the relevant product specialist’s diary
• Collaborating with the product specialist team to optimize scheduling
• Occasionally making outbound calls and emails to promote assessments
• Providing general support to the sales team

Key Goals and KPIs

• Number of assessment bookings
• Missed call rate
• Team revenue

Qualifications and Experience

• Qualification to A-level standard or equivalent (desirable)
• Customer service experience (desirable)
• Relevant product and industry knowledge (desirable)
• Experience managing diaries (desirable)

Skills and Abilities

• Effective telephone skills with excellent English proficiency
• Understanding of geographical areas across the country
• Ability to learn internal diary systems and Google Maps
• Ability to calculate travel time accurately
• Teamwork and ICT skills

Other Requirements

• Attention to detail and organizational skills
• Drive, enthusiasm, and a positive attitude
• Full driving license

Additional Information

We prioritize health and safety, promote our brand positively, and uphold our core values of insight, determination, and integrity. We support employee development through various training opportunities and offer a competitive salary, benefits, and an inclusive environment.

We celebrate diversity and are committed to equal opportunities regardless of background.

Benefits include:

• Hot/cold drinks and snacks
• 25 days annual leave plus public holidays
• Quarterly bonus
• Private medical cover
• Training opportunities

About Accora

We design and manufacture assistive devices to improve independence and quality of life for individuals with age, disability, or injury-related needs. We value innovation, safety, and comfort in our products.

This role offers a chance to make a positive impact and grow within a passionate team. For more information, visit www.accora.care.

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