Customer Care / Baby & Pre-school Swim Teacher

Box Leisure Recruitment; United Kingdom; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a full-time Customer Care/ Baby and Pre-school Teacher. The ideal candidate will be proactive in teaching and customer support, engaging with parents and children aged 3-7. With comprehensive training and support, this role offers a rewarding opportunity to develop skills in a vibrant team environment.

Benefits

Ongoing training and CPDs

RLSS swim teachers certificate

DBS checks

Qualifications

• Confident communicator with parents and children.
• Willingness to learn and motivate swimmers.
• Ability to support customer inquiries effectively.

Responsibilities

• Provide customer support through various channels including phone and email.
• Teach swimming classes to parents and children aged 3-7.
• Travel between various pools to conduct classes.

Skills

Communication

Motivating others

Education

GCSE or equivalent in English C grade or above

Tools

Go High Level

Job description

Box Leisure Recruitment
Role: Customer Care/ Baby and Pre-school Teacher role
Salary - Up to £34k
Full time Role
Fixed hours and Same days off each week

We are looking to recruit a salaried mixed teaching and customer support role to join our well established team.

We are looking for someone who is mature and confident with parents, babies and young children.
Pro active with all areas of the role, happy to train and committed to always looking at ways to motivate swimmers, parents and the team as a whole.
Candidates need to have the ability to be a good communicator and to motivate young swimmers and their parents to gain confidence and skills.

This role will suit someone who likes variety in their role between teaching and customer services and wants a salaried employed role.

We provide training for swim certificates to the right candidate if needed, ongoing CPDs, RLSS swim teachers certificate and DBS checks as well as full training and induction into our Aqua Babies programme.

Responsibilities
Customer support:
Candidate needs to be confident in supporting customers both new and long term with class bookings, movement any any questions they may have. This will be based at our office and at pools. This customer support can be over the phone, email and face to face.
The role will include talking to new parents interested in joining our swim program and confirming those bookings (sales to customers who have expressed an interest and have given us their information).
Experience with using systems is preferable. Experience of using Go High Level is also an advantage.
Teachers will teach our specific program to groups of parents with babies, parents with toddlers and also children aged 3-7 the STA Stanley levels
We run classes in small hydrotherapy pools including our own pool The Aqua Babies Centre, Timperley and teachers need to be able to travel to this pool as well as West Didsbury, Bramhall and Openshaw.

Qualifications
GCSE or equivalent in English C grade or above

Preferred qualifications:
STA Award in swimming teaching
STA baby and pre school swimming
RLSS National Rescue award for swimming teachers
All can be provided for the right candidate (pay rate will reflect the training status initially)
Driving Licence and own use of car preferred and must be in place within 12 months of employment. To enable travel to all pools easily.

As a member of our team you will be fully trained and inducted into our program, you will also have a mentor to support your initial terms with us.