Customer Care Associate - Vulcan

BioHorizons; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Associate, where you'll play a vital role in maintaining customer accounts and supporting the Customer Care Department. This position offers a blend of administrative duties, customer service, and teamwork, ensuring a seamless experience for clients. With opportunities for growth and a supportive environment, you will contribute to the success of the team while enjoying a comprehensive benefits package. If you're passionate about delivering exceptional service and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Comprehensive Medical Plan

Flexible Spending Account

Vision Benefits

Company Paid Dental Insurance

Wellness Plan

401k with 5% Matching

Generous PTO Plan

Company Paid Short Term Disability

Long Term Disability

Company Provided Life Insurance

Qualifications

• 1+ years of customer service or related experience preferred.
• Previous clerical or administrative experience is beneficial.

Responsibilities

• Maintain customer accounts and provide clerical support.
• Interact with Operations for timely product shipment.

Skills

Customer Service

Clerical Skills

Microsoft Office Suite

Communication Skills

Teamwork

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care Associate is also responsible for all clerical and administrative duties of the Customer Care Department to include scanning, filing, copying and other tasks as assigned.

Essential Duties and Responsibilities:

• Adhere with the company's Quality Management System to ensure compliance with applicable regulatory requirements.
• Responsible for all customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

The ideal candidate for this position will possess the following qualifications:

• High School Diploma required
• Associates or Bachelor's degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred. Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.

Benefits:

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.