Customer Care Associate - Remote Role

TN United Kingdom; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

Join a fast-growing, innovative company as a Customer Care Associate in London. This remote role is perfect for passionate individuals who excel in customer service. You'll play a critical role in ensuring a seamless experience for customers, addressing their needs, and resolving any issues that arise. With a strong emphasis on teamwork and communication, you'll thrive in a supportive environment. Enjoy a rewarding career with opportunities for growth and development while making a real difference in people's lives. If you love helping others and are ready for a challenge, this is the perfect opportunity for you!

Qualifications

• Minimum two years of customer care experience required.
• Strong attention to detail and excellent communication skills needed.

Responsibilities

• Ensure excellent customer service and resolve issues promptly.
• Handle 50+ calls daily and liaise with drivers and dry cleaners.

Skills

Customer Care Experience

Attention to Detail

Multitasking

Time Management

Problem Solving

Communication Skills

Professionalism

Job description

Customer Care Associate - Remote Role, London

Client:

ihateironing

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

231f48834bc9

Job Views:

9

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing:

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Requirements

• Two year's minimum previous customer care experience
• Excellent attention to detail
• Well-organised and punctual
• A reliable and supportive team member
• Multitasking and time management
• Honesty and professionalism in everything you do
• Working hard and weekends when required
• Comfortable handling with 50+ calls on a daily basis
• Addressing any issues that may occur
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 04/04/2025 by TN United Kingdom