Customer Care Associate

Aegon; United Kingdom; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Pension scheme enhanced

Private medical cover

Life assurance

Critical illness cover

34 days leave

Cycle-to-work

Retail discount vouchers

Travel loans

Discretionary annual bonus

Job summary

Aegon UK is expanding its Customer Care team in Peterborough. As a Customer Care Associate, you will handle inbound calls, guide customers in using the Aegon Platform to manage their money, and ensure a high standard of service.

You will join a comprehensive training program to develop the skills needed to support customers effectively. The role offers a 37.5 hour week, a starting salary of £26,228 with progression up to £33,240, and a hybrid model requiring in-office presence at least 40% of

Qualifications

• Experience in customer service (contact centre, retail, hospitality).
• Good communicator with attention to detail.
• Able to empathise with customers and take ownership to meet expectations.
• Proficient with Microsoft Office tools (Outlook, Teams, Word, Excel).

Responsibilities

• Answer inbound calls from customers and help them use the Aegon Platform to manage their money.
• Provide clear, understandable guidance and resolve customer queries.
• Participate in the Customer Care Training Academy and develop skills to delight customers.

Skills

Customer service

Communication

Empathy

MS Office

Tools

Outlook

Teams

Word

Excel

Job description

Job Description Summary Job Description Customer Care Associate Permanent Location: Peterborough (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below. Working pattern: Full time - 37.5 hours per week (Shift times are between 8:30am - 5:30pm Monday to Friday.) Training: Comprehensive, hands-on training for the first 3 months in our Peterborough office to set you up for success. Closing Date: 31st August 2026

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Peterborough location.

We Step Up:

As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We Tune In:

We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We are a Force for Good:

We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’ll train you:

We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

We’d love to hear from you if:

• You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).
• You’re a good communicator with an eye for detail.
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
• You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

Our entry-level salary is £26,228 (or £13.45ph). We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph).

• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• A discretionary annual bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. Working at Aegon, you'll play an important part in helping achieve this.

Read more about life at Aegon here - https://www.aegon.co.uk/careers