Customer Care Associate

Iron Mountain; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in storage and information management is seeking a Customer Care Associate to enhance customer relationships. The role requires fluency in French, strong communication, and problem-solving skills. Responsibilities include understanding customer needs and improving service processes. This is an exciting opportunity for those looking to grow within a supportive environment in the UK or Ireland.

Qualifications

• Experience in a high-volume, customer-facing environment preferred.
• Ability to travel domestically and internationally.
• Familiarity with Six Sigma/Lean processes is advantageous.

Responsibilities

• Develop a strong understanding of customer needs and maintain close relationships with assigned accounts.
• Support daily, monthly, and quarterly operations to meet customer requirements.
• Identify and address root causes of inefficiencies.

Skills

Fluency in French

Strong written and verbal communication

Problem-solving skills

Collaboration skills

Proficiency in Excel

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Location: Ireland, UK, or France (in-person)

Iron Mountain is seeking a Customer Care Associate to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

Key Responsibilities:

• Develop a strong understanding of customer needs and maintain close relationships with assigned accounts

• Support daily, monthly, and quarterly operations to meet customer requirements

• Monitor and manage costs in line with contract pricing

• Collaborate with cross-functional teams to achieve company objectives

• Drive process improvements within the customer service function

• Participate in customer meetings, including Quarterly Business Reviews

• Report operational performance to senior management

• Use KPIs to track and improve team performance

• Identify and address root causes of inefficiencies

• Contribute to strategic initiatives that enhance business competitiveness

• Train and support new team members

• Manage stakeholder expectations effectively

Requirements:

• Must be based in Ireland, the UK, or France

• Fluency in French is a strong plus

• Experience in a high-volume, customer-facing environment preferred

• Proven problem-solving and change management skills

• Ability to travel domestically and internationally

• Strong written and verbal communication

• Excellent collaboration and influencing skills across global teams

• Proficiency in Excel

• Familiarity with Six Sigma/Lean processes is advantageous

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0090968