Customer Care Associate

Altro; Lowestoft; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading customer service company in Lowestoft is seeking a part-time Customer Care Associate. In this role, you will provide exceptional service to customers, manage sales orders, and resolve queries. Essential skills include strong communication, business acumen, and proficiency in Microsoft and CRM systems. This position offers a variety of benefits and a flexible working arrangement.

Benefits

Enhanced family friendly benefits

25 days holiday plus bank holidays

Employee Benefits Hub discounts

Learning and Development opportunities

Defined contribution pension scheme

Life Assurance

Occupational Health Services

Paid volunteering day

Social events

Retirement planning support

Free eye tests

Long service awards

Free parking

Qualifications

• Strong business and commercial skills in a customer service environment.
• UK internal account management experience preferred.
• Proficiency in Microsoft programs and CRM systems.

Responsibilities

• Be the first point of contact for UK Walling customers.
• Handle sales orders and manage delivery requirements.
• Resolve technical queries and support the sales team.

Skills

Customer-focused mindset

Strong communication skills

Problem-solving

Multitasking ability

Education

GCSEs in English & Maths (grade C or above)

Tools

Microsoft programs

CRM systems

Job description

Overview

Join Our Team as a Customer Care Associate at Altro!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? If so, we have the perfect opportunity for you!

We are looking for a part time (22.5 hours per week) Customer Care Associate to join our friendly team based in Lowestoft. We are open to the successful candidate working Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday as this will be part of a job share.

Responsibilities

As a Customer Care Associate, you\'ll be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You\'ll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team. You\'ll also keep up-to-date with product information and use our CRM system to add critical data.

Benefits

• Enhanced family friendly benefits including Maternity, Paternity and Shared Parental Leave.
• Holidays: entitlements start at 25 days plus bank holidays. You can buy additional days if needed.
• Employee Benefits Hub with exclusive discounts with retail partners.
• Learning and Development: in-house training and coaching plus access to external courses.
• Pension: defined contribution pension with company matching (minimum 4%, up to 6% with length of service).
• Life Assurance: cover up to four times annual salary from day one.
• Occupational Health: Sick Pay and onsite Occupational Health Service.
• Employee Assistance Programme: 24-hour confidential helpline (benefits may extend to household members).
• Volunteering: paid one day per year to volunteer for a healthcare related charity/organisation.
• Social Events, including company Christmas party.
• Retirement Planning support.
• Eye Care: free eye tests.
• Long Service awards.
• Parking: free car parking at all sites.
• Additional benefits depending on role: Hybrid Working, Car Allowance (certain positions), Private Medical Scheme.

Essential Skills / Qualifications

We need someone with strong business and commercial skills in a customer service environment. You should have GCSEs (grade C or above in English & Maths), UK internal account management experience, and be proficient with Microsoft programs and CRM systems. Excellent communication skills, a customer-focused mindset, and the ability to multitask are essential.