Customer Care Assistants (187407)

TN United Kingdom; Bradford; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking Customer Care Assistants to join their dynamic team in Bradford. This role is pivotal in delivering exceptional customer service and ensuring a welcoming atmosphere. You'll engage with customers, assist with their inquiries, and handle transactions while upholding high standards of cleanliness and service. Ideal candidates will have a passion for customer interaction and the ability to thrive in a fast-paced environment. If you're enthusiastic about providing excellent service and enjoy working varied shifts, this opportunity is perfect for you.

Qualifications

• No formal qualifications are required.
• Previous experience in customer service, retail, or hospitality preferred.

Responsibilities

• Greet customers warmly and assist with menu selections.
• Process orders accurately and handle cash transactions.
• Address customer concerns promptly and maintain cleanliness.

Skills

Customer Service Experience

Interpersonal Skills

Communication Skills

Multitasking

Flexibility

Job description

Customer Care Assistants (187407), Bradford

Client: SkillsHouse Bradford

Location: Bradford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: de41be1dfba2

Job Views: 12

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

As a member of the Customer Care team at McDonald's Five Lane Ends, you will play a pivotal role in ensuring exceptional customer service experiences for all customers. You'll be responsible for addressing customer enquiries, resolving complaints, and maintaining a positive atmosphere within the restaurant. Your primary objective will be to uphold McDonald's commitment to delivering outstanding service and ensuring customer satisfaction. The role involves working various shifts including mornings, days, evenings, nights, and weekends, with shifts starting as early as 7am and finishing as late as 1am.

Main Responsibilities

• Greet customers warmly as they enter the restaurant.
• Assist customers with menu selections and provide recommendations.
• Answer enquiries regarding menu items, promotions, and pricing.
• Process orders accurately and efficiently, paying attention to special requests and dietary restrictions.
• Handle cash and electronic transactions, maintaining accuracy.
• Address customer concerns or complaints promptly and professionally.
• Collaborate with team members to ensure smooth operations.
• Maintain cleanliness and tidiness in the dining area and service stations.
• Restock condiments, napkins, and other supplies as needed.
• Follow sanitation and hygiene protocols according to McDonald's standards.
• Assist with cleaning tasks such as sweeping, mopping, and wiping surfaces.
• Work cooperatively with colleagues to provide efficient service.
• Communicate effectively with kitchen staff to ensure accurate and prompt order preparation.
• Support colleagues during busy periods.
• Participate in team meetings and training sessions.
• Create a welcoming atmosphere for customers.
• Engage courteously with customers, demonstrating genuine interest.
• Seek feedback to improve service quality.
• Promote McDonald's loyalty programs, promotions, and special offers.

No formal qualifications are required.

Essential and Desirable Skills

• Previous experience in customer service, retail, or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Enthusiasm for providing excellent service.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.