Customer Care Assistants (187406)

TN United Kingdom; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Kundenbetreuer, der sich leidenschaftlich für exzellenten Service einsetzt. In dieser abwechslungsreichen Rolle sind Sie für die Gewährleistung herausragender Kundenerlebnisse verantwortlich, indem Sie Anfragen beantworten, Beschwerden lösen und eine positive Atmosphäre schaffen. Ihr Engagement für die Zufriedenheit der Kunden ist entscheidend, während Sie in einem dynamischen Team arbeiten, das sich auf die Schaffung unvergesslicher Erlebnisse konzentriert. Wenn Sie Freude daran haben, mit Menschen zu interagieren und in einem lebhaften Umfeld zu arbeiten, ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice, Einzelhandel oder Gastgewerbe ist bevorzugt.
• Starke zwischenmenschliche und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Begrüßen Sie die Kunden herzlich und helfen Sie bei der Menüauswahl.
• Bearbeiten Sie Bestellungen genau und effizient.

Skills

Kundenservice Erfahrung

Kommunikationsfähigkeiten

Multitasking

Flexibilität

Education

Keine formalen Qualifikationen erforderlich

Job description

Job Title: Customer Care Assistant (187406), Bradford

Client: SkillsHouse Bradford

Location: Bradford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 93bf9e51eb6d

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

As a member of the Customer Care team at McDonald's Shipley, you will play a pivotal role in ensuring exceptional customer service experiences for all customers. You'll be responsible for addressing customer enquiries, resolving complaints, and maintaining a positive atmosphere within the restaurant. Your primary objective will be to uphold McDonald's commitment to delivering outstanding service and ensuring customer satisfaction. The role involves working various shifts including mornings, days, evenings, nights, and weekends, with shifts starting as early as 7 am and finishing as late as 1 am.

Main Responsibilities

1. Greet customers warmly as they enter the restaurant.
2. Assist customers with menu selections and provide recommendations.
3. Answer enquiries regarding menu items, promotions, and pricing.
4. Process orders accurately and efficiently, paying attention to special requests and dietary restrictions.
5. Handle cash and electronic transactions, maintaining accuracy in cash handling procedures.
6. Address customer concerns or complaints promptly and professionally.
7. Collaborate with team members to ensure smooth operations.
8. Maintain cleanliness and tidiness in the dining area and service stations.
9. Monitor and restock condiments, napkins, and other supplies as needed.
10. Follow sanitation and hygiene protocols according to McDonald's standards.
11. Assist with cleaning tasks such as sweeping, mopping, and wiping surfaces.
12. Work cooperatively with colleagues to provide efficient service.
13. Communicate effectively with kitchen staff to ensure accurate and prompt order preparation.
14. Support colleagues during busy periods.
15. Participate in team meetings and training sessions.
16. Create a welcoming atmosphere for customers.
17. Engage courteously with customers, showing genuine interest in their needs.
18. Seek feedback to improve the dining experience.
19. Promote McDonald's loyalty programs, promotions, and offers.

No formal qualifications are required.

Essential and Desirable Skills

• Previous experience in customer service, retail, or hospitality (preferred).
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Enthusiasm for delivering excellent service.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.