Customer Care Assistant (working dining area) China Gardens

McDonald's United Kingdom; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading global fast-food chain as a Customer Experience Leader in Bolton. You will be the face of hospitality, ensuring every guest enjoys a welcoming experience. This role combines customer service, operational excellence, and teamwork to enhance guest satisfaction.

Qualifications

• Experience in customer service and hospitality roles.
• Ability to handle guest concerns effectively.

Responsibilities

• Greet and engage guests with energy and professionalism.
• Maintain a clean and inviting dining environment.
• Support guests at self-order kiosks and handle order assistance.

Skills

Customer Service

Hospitality

Problem Resolution

Job description

As a Customer Experience Leader (CEL) at McDonald’s, you are the face of hospitality in the restaurant. You create feel-good moments by connecting with customers and ensuring every guest enjoys a welcoming, seamless, and friendly experience from the moment they enter to the moment they leave. This role blends customer service, hospitality, and operational excellence to enhance guest satisfaction and promote a culture of care.

Key Responsibilities:

• Greet and Engage Guests: Welcome all customers with energy, friendliness, and professionalism. Proactively approach guests to offer assistance, answer questions, and provide a personalized experience.
• Hospitality and Atmosphere: Maintain a clean, inviting, and comfortable dining environment. Anticipate guest needs and resolve issues in real-time to exceed expectations.
• Order Assistance: Support guests at self-order kiosks, mobile order pickup, and traditional counter service. Offer guidance on menu options, promotions, and customization.
• Problem Resolution: Handle guest concerns with empathy and effectiveness. Use feedback to improve overall guest satisfaction and elevate service standards.
• Promote Products & Services: Inform customers about new items, loyalty programs (e.g., MyMcDonald’s Rewards), and digital ordering tools.
• Team Collaboration: Work closely with the kitchen and front counter crew to ensure orders are accurate, timely, and complete. Support drive-thru and dine-in operations as needed.
• Brand Ambassador: Represent McDonald's core values—service, inclusion, integrity, and community. Promote a positive, team-oriented workplace culture.