Customer Care Assistant, Magherafelt - Northern Ireland

McDonald's; Derry/Londonderry; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading fast-food chain seeks a Customer Care Assistant for their newly opened restaurant in Magherafelt. The ideal candidate will ensure customer satisfaction by engaging warmly with guests and maintaining a clean and inviting atmosphere. Benefits include holiday pay, meal allowances, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Candidates should be friendly, courteous, and helpful.
• Good communication skills (face-to-face and verbal) are essential.
• Ability to sustain high energy levels while working efficiently is important.

Responsibilities

• Engaging with customers and ensuring smooth operations in customer areas.
• Maintaining high standards of cleanliness in the dining area and toilets.
• Creating a warm and welcoming atmosphere.

Skills

Communication

Customer service

Attentive listening

Friendly demeanor

Job description

Overview

McDonald's is one of the most recognised brands in the world, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operations in customer areas, making children feel welcomed, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

This role involves working in a fast-paced, high-energy environment. We seek someone with a genuine smile, the ability to connect with customers, and to make them feel valued.

Ideal candidates will be friendly, welcoming, courteous, and helpful, with good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is essential.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.

This position is based in our newly opened Magherafelt Restaurant. Training and development will occur at our Antrim and Ballymena Restaurants before opening. Access to personal transport is desirable.