Customer Care Assistant - Full Time - Ilminster

McDonald's; Scotland; On-site; GBP 20,000 - 24,000; Full time

Job summary

A global fast-food chain in Scotland is looking for a Customer Care Assistant. This role involves engaging with customers, maintaining cleanliness, and creating a welcoming atmosphere. Candidates should have effective communication skills and a friendly demeanor. The position offers various benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts

Qualifications

• Ability to connect with customers and make them feel valued.
• Friendly, welcoming, courteous, and helpful demeanor.
• Effective communication skills including attentive listening.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Engage with customers and ensure smooth operations.
• Create a warm and welcoming atmosphere.
• Maintain high standards of cleanliness.
• Establish positive communication with customers.

Skills

Customer connection skills

Friendly demeanor

Effective communication

Ability to work efficiently

Job description

Overview

McDonald's is one of the most recognized brands worldwide. Our core values include Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.

Job Role

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operations in customer areas, making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Qualifications and Skills

• Ability to connect with customers and make them feel valued
• Friendly, welcoming, courteous, and helpful demeanor
• Effective communication skills including attentive listening, face-to-face verbal communication, and eye contact
• Ability to work efficiently and maintain high energy levels in a fast-paced environment

Benefits

Our benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, and much more.