Customer Care Assistant

McDonald’s; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Slough is seeking a Crew Member to provide exceptional customer service in a fast-paced environment. Responsibilities include food preparation, order taking, and maintaining cleanliness. This position offers flexible shifts and opportunities for advancement, along with competitive pay, holiday pay, and employee discounts.

Benefits

Holiday pay

Service awards

Employee discounts

Above national minimum wage

Qualifications

• Ability to work fast and accurately in a team.
• Understanding of food safety and hygiene standards.
• Friendly demeanor with customers.

Responsibilities

• Provide friendly, fast, and accurate service.
• Follow workplace safety and hygiene procedures.
• Treat customers and colleagues with respect.

Skills

Customer service

Teamwork

Food hygiene procedures

Job description

Overview

McDonald’s is a recognised brand with a commitment to Serve, Inclusion, Integrity, Community and Family. As a Crew Member, you’ll work to provide the best customer experience in a fast moving, high energy environment. You’ll be involved in food preparation, service on the till or assisting in the dining areas, while delivering the highest standards of quality, service and cleanliness.

Responsibilities

• Provide friendly, fast and accurate service; complete tasks in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect, working as a supportive team member.
• Deliver a high standard of customer experience and maintain a clean, welcoming restaurant environment.

Prospects and Culture

Our employees tend to stay with McDonald’s because the environment is fun, sociable and flexible, with opportunities to progress into roles with more responsibility. Many leaders started as crew members behind the counter or in the kitchens. We are recognised as a leading employer offering learning opportunities, qualifications, comprehensive benefits and flexible working arrangements.

What to Expect in the Interview

The interview is a vital part of our hiring process. We look for values and attitudes, and the ability to work well as part of a team. You may be asked to provide examples of when you worked as part of a team and how you contributed to the team’s success.

Benefits and Pay

• Holiday pay, service awards, meal allowance, employee discounts from top brands.
• Premium shift opportunities and, for overnight work (midnight to 5am), extra pay where applicable.
• Above the national minimum wage for all team members; additional benefits including holiday and sick pay and discounts at over 1,600 retailers.

Shifts, Uniforms and Progression

Restaurant hours vary by location, with many restaurants open 24 hours. Shifts are scheduled to suit you while respecting business needs. A uniform is provided. We highly value talent and encourage progression within the business, with many leaders having started in restaurant roles.

Eligibility to Work

Before employment, you may need to demonstrate your eligibility to work in the UK & Ireland. Acceptable documents include a valid passport or a valid UK/Ireland visa (with supporting college letter listing term dates where applicable). Original documents are required.

Other

Questions about interview slots can be directed to Olivia, our virtual assistant, who can help rearrange a suitable date. Olivia is designed to support the recruitment experience but cannot make hiring decisions.