Customer Care Assistant

McDonald’s; Penzance; On-site; GBP 40,000 - 60,000; Full time

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide you through application steps, arrange interviews, provide timely updates, and help you find what you need. While Olivia cannot make hiring decisions, she helps keep your recruitment journey smooth and accessible.

Eligibility to work

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview process

The interview is an absolutely vital part of our hiring process. The interview will normally involve questions around values and attitudes and will allow you to demonstrate why you’re suitable for the job. We may ask for examples of times you have worked as part of a team and how you contributed to that team. We hire for attitudes and behaviours that deliver a great customer and colleague experience.

Prospects and progression

Our employees tend to stay with the company, with opportunities to progress into roles with more responsibility. We offer opportunities for development, recognised learning, qualifications, and flexible working arrangements, as well as a clear career path.

Role fit and qualities

We’re looking for individuals who are friendly, welcoming, courteous, and helpful, able to connect with customers and make them feel valued. Effective communication, attentive listening, face-to-face communication, eye contact, and maintaining high energy levels are important.

Company values

McDonald’s is built on the values of Serve, Inclusion, Integrity, Community and Family. We are committed to a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Benefits

• Holiday pay
• Meal allowance
• Employee discounts from top high street and online brands
• Premium Shift pay for overnight hours (midnight to 5am, where applicable)
• Above national minimum wage for all team members

Interview scheduling

If you are unable to make any of the interview slots offered, Olivia can help rearrange to find a suitable date.

Sustainability

McDonald’s is working toward a more sustainable business and future, including initiatives such as net-zero restaurant projects.

Pay and shifts

Pay frequency varies by role and location. Typically, hourly employees are paid every 2 or 4 weeks, and salaried employees are paid monthly. Shifts vary by location, with many restaurants open 24 hours. Shifts are scheduled to suit you while meeting business needs.

Attire

Uniforms are provided for staff, so you don’t need to worry about what to wear.