Customer Care Assistant

McDonald’s; Newton Abbot; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading fast-food restaurant is looking for a Customer Care Assistant to welcome and assist customers, ensuring a positive dining experience. This role requires effective communication and teamwork to maintain high standards of quality and cleanliness. Candidates should have friendly and courteous behaviour, with the ability to work efficiently in a dynamic environment.

Benefits

Access to mental health support

Counselling services

Qualifications

• Friendly, welcoming, courteous and helpful behaviour; able to work well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels while working efficiently and productively.

Responsibilities

• Welcome and assist customers in the dining area to create a positive dining experience.
• Maintain high standards of quality, service and cleanliness in the restaurant.
• Complete tasks in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.

Skills

Friendly behaviour

Effective communication

Teamwork

Job description

Overview

As a Customer Care Assistant, you will be the friendly face who welcomes our customers to our restaurant. Working predominantly in the dining area, you will be responsible for exceeding hospitality expectations and making it special for all of our guests. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. You will need to complete tasks and activities in line with training, company guidelines and management direction and follow all workplace safety, security and food hygiene procedures.

Responsibilities

• Welcome and assist customers in the dining area to create a positive dining experience.
• Maintain high standards of quality, service and cleanliness in the restaurant.
• Complete tasks in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Support overall wellbeing with access to counselling, mental health support, life management, medical guidance and resources where available.

Qualifications and Skills

• Friendly, welcoming, courteous and helpful behaviour; able to work well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• The ability to maintain high energy levels while working efficiently and productively.

Notes

The information above reflects the responsibilities and expectations for this role. Details related to recruitment processes, interview questions, benefits and sustainability statements have been omitted to keep the description focused on the position’s duties and requirements.