Customer Care Assistant

McDonald’s; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Hull and East Yorkshire is hiring for a recruitment support position. Candidates will guide applicants through the hiring process, provide updates, and answer questions. Strong communication and a friendly demeanor are essential. Opportunities for career growth exist within the company, fostering a fun and sociable work environment.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Premium shift pay

Qualifications

• Ability to connect with customers and contribute positively.
• Experience in a fast-paced environment is advantageous.
• A genuine smile and courtesy are essential.

Responsibilities

• Guide candidates through the application process.
• Answer common questions and arrange interviews.
• Support a smooth recruitment journey for applicants.

Skills

Strong communication

Attentive listening

Friendly behavior

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. She can answer questions, guide you through the application steps, or help you find what you need. Olivia cannot make hiring decisions, which are made by human recruiters, but she helps ensure your recruitment journey stays smooth and accessible.

Olivia is designed to streamline parts of the recruitment experience. She can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates to help make the process easier to navigate.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Responsibilities

• Guide candidates through the application process and provide timely updates.
• Answer common questions and help schedule or rearrange interviews with Olivia.
• Support a smooth and accessible recruitment journey for applicants.

What to Expect in the Interview

The interview is an important part of our hiring process. It helps us understand your values, attitudes, and how you might contribute to a great customer and colleague experience. We look for qualities and potential, rather than only qualifications. You may be asked to provide examples of teamwork and how you have made a positive impact.

Prospects and Career Path

Our employees tend to stay with the company due to a fun, sociable and flexible work environment, with opportunities to progress into roles with more responsibility. Many of our leaders started as entry-level team members, and a clear career path is available.

In our fast-moving, high-energy environment, a genuine smile, the ability to connect with customers, and effective teamwork are valued. Friendly, welcoming, courteous, and helpful behavior is essential. Strong communication, attentive listening, and consistent energy are important requirements.

Rates of Pay and Shifts

• 16-17 Years: £9.30
• 18 Years & Older: £12.26
• Overnight shifts between midnight and 5am earn extra pay.
• Most shifts are scheduled to suit you, with consideration of working time legislation and business needs.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top brands
• Premium shift pay where applicable

Additional Information

• If you cannot attend any interview slots, Olivia can help you rearrange to a suitable date.
• McDonald’s is committed to sustainability and has played a leadership role in initiatives such as net-zero restaurants.
• Typical pay frequency varies (every 2 or 4 weeks for hourly staff; monthly for salaried employees).
• Shift availability varies by location; many restaurants operate 24 hours and shifts are scheduled to accommodate both business needs and flexibility for staff.
• Uniforms are provided. McDonald’s promotes internal career progression and values talent from within.