Customer Care Assistant

Scottish Housing News; Dundee; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

A local housing association in Livingston is seeking a Customer Care Assistant to provide front-line support to customers. This role involves assisting clients via various communication methods while adhering to the organisation's values of respect and kindness. The job offers a flexible working arrangement and a salary range of £23,850 - £31,996 per annum based on experience. Enhanced benefits include gym membership contributions and a 10% pension scheme.

Benefits

Flexible working arrangements

Gym membership contributions

10% pension contribution

Qualifications

• Passion for helping others.
• Enthusiastic about finding solutions for customers.
• Good attention to detail.

Responsibilities

• Provide front-line support via telephone, email, or in person.
• Assist customers in enjoying and maintaining their homes.
• Align support with the organisation's values and ethos.

Skills

Customer service

Attention to detail

Problem-solving

Job description

Almond Housing Association Livingston, Hybrid

Our Mission – Homes, people, and communities to be proud of.

Our Vision – Striving to improve life experiences and opportunities.

Customer Care Assistant

Permanent Post 36 hours per week

Do you have a passion for helping others? Are you customer focused with good attention to detail? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Customer Care Assistant role could be for you!

This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at our office. You will be working within our Housing Management Team whose principal objective is to help our customers enjoy and maintain their homes.

We are a small organisation however we make a big impact in the communities where our tenants live. At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can provide excellent customer service in alignment with our ‘WORKS’ ethos, we would love to hear from you!

Interested?

Salary £23,850 - £31,996 per annum (DOE)

Location – Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy.

What will we offer you?

• We offer a 36-hour working week over Monday to Friday.
• We actively promote a healthy work/life balance.
• We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
• Our pension scheme is active from the day you join us, and we contribute 10% towards it.

The closing date for applications is Monday 13 October 2025. Interviews w/c Monday 20th October.

To find out more and apply please visit our website.