Customer Care Assistant

McDonald’s; Boscombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-food restaurant in the UK is seeking individuals for customer-facing roles. You will thrive in a fun and sociable environment while providing exceptional service to customers. The restaurant values inclusivity, integrity, and community engagement. Positions offer flexible work contracts and benefits including discounts and development opportunities.

Benefits

Fortnightly pay

Holiday pay

Discounts on food

Opportunities for development

Qualifications

• Experience in a fast-paced environment
• Genuine smile and courteous behavior
• Ability to maintain productivity

Responsibilities

• Provide exceptional customer service
• Work as part of a team to deliver great experiences
• Maintain high energy levels while working

Skills

Effective communication skills

Ability to connect with customers

Teamwork

High energy levels

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. Olivia can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates to help make the recruitment process smoother and easier to navigate. While Olivia can't make hiring decisions, which are always made by real human recruiters, she ensures your recruitment journey stays smooth and accessible anytime you need.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview and Hiring

The interview is an absolutely vital part of our hiring process. Without it, we wouldn’t get a proper picture of what kind of person you are, and whether you'd be a great fit at McDonald's. The interview will normally involve a set of questions around values and attitudes and will allow you to show us why you're the right person for the job. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications. We might ask for examples of times you've worked as part of a team and how you made a difference to that team.

What prospects do I have working at McDonald's?

Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. We've also been recognised as a leading employer over the years, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well-proven career path.

Roles and Experience

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally, and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Values

McDonald's backbone is our core values: Serve, Inclusion, Integrity, Community and Family. We live by these values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Benefits

• Fortnightly pay
• Holiday pay
• Premium rate - an extra £2 per hour on top of basic rate between midnight and 6am
• Discounts at over 830 major high street & online retailers
• Discounts on selected McDonald's food
• Flexible or Guaranteed hours contracts available
• Free meal when you are on shift
• Free uniforms
• Pension scheme
• Opportunities for development and career progression
• Free qualifications available through our apprenticeship scheme
• Premium Shift
• If you work overnights, between midnight and 5am, you'll earn extra pay
• Everyone earns above the national minimum wage; benefits include holiday and sick pay and employee discounts at many retailers

Interview Scheduling

If you are unable to make any of the interview slots offered to you in the recruitment process, you can get back in touch with Olivia and she will help you rearrange to find a suitable date.

Sustainability and Pay

Does McDonald's have sustainability plans or pledges in place? We are working to take necessary steps towards a more sustainable business and future. In 2021, we launched our first net-zero restaurant.

How often do I get paid? This can vary by restaurant type. Typically, hourly paid employees are paid every 2 or 4 weeks, and salaried employees monthly.

Shifts and Dress Code

What type of shifts will I be doing and how many? Our restaurant hours vary by location; over half of our restaurants are open 24 hours. Shifts are scheduled to suit you and business needs, with regard to working time legislation. What should I wear to work? You will be provided with a uniform.

Progress and Age

Does McDonald's promote its employees? Yes, talent is valued and there are opportunities to progress. Half of our Executive Team started in restaurants. How old do you need to be to work at McDonald's?