Customer Care Assistant

McDonald’s; Beeston; On-site; GBP 40,000 - 60,000; Full time

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Olivia can answer common questions, guide you through application steps, arrange interviews, and provide timely updates to help make the recruitment journey smooth and accessible. Olivia cannot make hiring decisions, which are always made by human recruiters.

Eligibility

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview

The interview is an absolutely vital part of our hiring process. It helps us understand your Values and Attitudes and whether you’d be a great fit at McDonald’s. We may ask for examples of times you have worked as part of a team and how you contributed to that team. We hire for qualities and potential, rather than just qualifications.

Prospects and Environment

Our employees tend to stay with us because McDonald’s is a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. Many leaders started as crew members or in the kitchens, and we’re proud of a safe, respectful and inclusive workplace. You’ll be working in a fast-moving, high-energy environment and we look for a genuine smile, the ability to connect with customers, and to make them feel valued.

What to Expect

• Friendly, welcoming, courteous and helpful behaviour; strong teamwork and effective communication are essential.
• High energy levels, efficiency, and productivity in daily duties.

Benefits and Pay

• Free meals while working
• Annual pay-related performance reviews
• Employee discounts card with discounts or cashback
• Private health care with AXA PPP after 3 years’ service
• Flexible scheduling; opportunities for training, development and promotion
• 28 days holiday (pro rata for part-time)
• Guaranteed minimum hours contracts available (4–40 hours per week), Premium Shift
• Overnight pay premium for shifts between midnight and 5am
• Above national minimum wage for all team members, with additional leave and sick pay where applicable

Interview Availability

If you can’t make any of the interview slots, you can contact Olivia to help rearrange a suitable date.

Sustainability

McDonald’s is committed to sustainable business practices. We launched our first net-zero restaurant in 2021 and continue to pursue environmental improvements.

Additional Information

How often you are paid varies by whether you work in a franchised or company-owned restaurant. Typically, pay can be every 2 or 4 weeks for hourly staff, and monthly for salaried employees. Our restaurant hours vary by location, with many locations open 24 hours. Uniforms are provided. We promote internal career progression; many leaders started within our restaurants.

Age Requirement

Does McDonald’s promote its employees? Definitely. There are no limits to how far or fast you can progress. The minimum age to work is determined by local employment laws and restaurant policy.