Customer Care Assistant

McDonald’s; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service awards

Meal allowance

Employee discounts

Health insurance

Meals at work

Discounted gym memberships

Travel discounts on fares

Life assurance

Premium shift pay

Job summary

McDonald’s in Basildon is seeking a Customer Care Assistant to warmly welcome guests, maintain cleanliness in dining areas and toilets, and help organise events and special occasions. You will be the face of the restaurant, ensuring positive communication with customers and informing the manager about satisfaction levels.

The role requires a genuine smile, an ability to connect with customers, and friendly, courteous, and helpful behaviour as part of a high-energy team environment.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour expected.
• Ability to connect with customers and make them feel valued.
• Excellent communication and attentive listening skills.

Responsibilities

• Greet customers and ensure a welcoming atmosphere.
• Maintain high standards of cleanliness in dining areas and toilets.
• Assist with events, balloons and special occasions for guests.
• Monitor customer satisfaction and report to manager.

Skills

Friendly demeanor

Customer service

Team player

Effective communication

Positive attitude

Job description

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Benefits

• Flexible Working Work hours that fit around you and life's surprises.
• Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• Travel Enjoy staycations or trips abroad with discounts on travel fares.
• Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
• Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
• Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
• Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
• Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
• Financial Support Guidance on managing your finances and how to save for long term goals.
• Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
• Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• Fashion Get discounts at hundreds of major high-street and online retailers.
• Health Insurance Free health insurance that covers you and your family.
• Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• Employee of the month Recognising you for living our values through the great work you do.
• Utilities Receive discounts at high-street and online homeware stores.
• Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
• Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
• Physical Health Support Helping you make healthy lifestyle choices and address health issues.
• Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
• Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.