Customer Care Agent- Lektronix

Rockwell Automation; West Midlands Combined Authority; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Agent to join their dynamic team. This role is pivotal in maintaining customer relationships and supporting sales efforts to maximize sales potential in the West Midlands area. As a Customer Care Agent, you will engage with a diverse clientele, ensuring satisfaction and addressing inquiries while achieving sales targets. With a focus on personal and professional development, this innovative firm offers a hybrid work environment and a range of wellness programs to support employee well-being. If you are a proactive problem solver with a passion for customer service, this opportunity is perfect for you.

Benefits

Mindfulness programs with Calm membership

Volunteer Paid Time off

Donation matching program

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Qualifications

• Minimum of 2 years experience in Customer Care.
• Strong communication and relationship management skills.

Responsibilities

• Achieve sales targets and manage customer relationships effectively.
• Coordinate and follow-up on leads to bring in new customers.
• Assist management with decision-making based on customer feedback.

Skills

Customer Care

Sales Management

Customer Relationship Management

Communication Skills

Education

GCSE in English

GCSE in Mathematics

Tools

Database Management

CRM Software

Job description

Customer Care Agent- Lektronix page is loaded

Customer Care Agent- Lektronix

Apply remote type Hybrid locations Aldridge, England, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id R25-1567

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.

We are looking for Customer Care Agent in West Midlands.

As a Customer Care Agent, you will maintain our current customers and support the external sales person in their role to add to our customers. Development of existing customer relationships will also be important to ensure that clients use Lektronix for all their spares and repairs needs. You will achieve agreed sales targets and ensure that each of the accounts is managed to make sure the potential of the area is reached month after month. You will work side by side with an external sales person, whose responsibility is to ensure that new customers are added and existing customers are supported on a face-to-face basis. You will deal with incoming enquiries and update the customers with the progress of their ongoing jobs. You will also be responsible for pricing/invoicing collections from the customer. You will deal with customers from all manufacturing backgrounds ranging from smaller companies to large multinationals.

The Responsibilities - you will do:

• Achieve sales targets and manage a geographical area to maximise its sales potential.
• Maintain customer relationships.
• Maintain relationships across Lektronix' key accounts.
• Ensure that customers are satisfied with our services and that expectation levels are managed successfully.
• Assess and price all repair and supply jobs, taking into account individual customer's needs and future potential.
• Maintain a database of existing and potential customers.
• Coordinate and follow-up on existing leads, initiate contact, create new leads, and bring on new customers.
• Work with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
• Provide regular information to assist management with decision-making and make recommendations to management on business development activity.
• Help with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers' satisfaction.
• Work with our workshops, escalating issues and relating feedback to customers.
• Engage other Customer Services personnel, Regional Sales Managers, and the Commercial Manager in the selling/approach for certain customers.
• Provide information to support management of the business to all levels.
• Identify important issues from information gathered.
• Demonstrate behavior following Rockwell Automation values.
• Act with highest integrity in all areas.

The essentials - you will have:

• Minimum GCSE in English & Mathematics
• 2 years of experience in Customer Care.

The preferred - you might also have:

• Experience providing detailed troubleshooting and resolutions to users.
• Administrative skills.

What we offer:

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.