Customer Care Agent

FiberNet; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airport services company is seeking Customer Care Agents at Gatwick Airport. Responsibilities include assisting passengers with reduced mobility, maintaining hygiene standards, and supporting operational needs. The position offers £14.01 per hour, with a 22-hour weekly contract and opportunities for overtime. Ideal candidates enjoy helping others and working in a physically demanding environment.

Benefits

Opportunity to work in the aviation industry

Paid weekly every Friday

Potential to move to a new role

Qualifications

• Must be always happy to help and support others.
• Willing to work in a physically demanding role.
• Basic IT skills are required.

Responsibilities

• Ensure high standards of hygiene and appearance.
• Read daily brief for updates on operational changes.
• Assist special assistance passengers with manual handling.

Skills

Customer service orientation

Flexibility to work shifts

Basic IT skills

Ability to assist physically

Job description

We are currently looking for multiple Customer Care Agents at Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

Main Duties

• Always ensure that you maintain the highest standards of personal hygiene and appearance in accordance with Uniforms Standards Policy.
• Responsible for reading the daily brief and ensuring up to date with any operational/terminal changes.
• Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Be professional, polite, and courteous always.
• Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair, or electric buggy (if you possess a valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.

What’s Required

• Always happy to help and support others
• Work in a physically demanding role
• Basic IT skills
• Flexible to work a mixture of shifts

What’s on Offer?

• Opportunity to work in the exciting aviation industry!
• £14.01ph
• Paid weekly every Friday
• Work until the end of October with potential to be kept on or move to a new role within the airport
• 22 hrs/week contract with overtime available
• Shift timings: Tuesday, Wednesday, and Thursday from 6 AM to 1 PM or 1 PM to 8 PM