Customer Care Agent

The Recruitment Bar; Corby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Assistant to join their team in Corby. The role involves building relationships with customers over the phone, accurately logging orders and maintaining a customer database. The ideal candidate is enthusiastic, multi-tasking, and has good computer skills. This part-time position offers 20 hours per week at a rate of £12.21 per hour, Monday to Friday.

Qualifications

• Experience in customer service preferred.
• Strong communication skills.
• Ability to multi-task effectively.

Responsibilities

• Build a relationship over the phone with customers.
• Contact new enquiries promptly.
• Log all orders onto Company systems accurately.
• Maintain customer database in line with Company guidelines.
• Support business areas by communicating customer needs.

Skills

Caring and professional telephone manner

Proficient at inputting data

Ability to build strong relationships with customers

Excellent time management

Team player

Competent computer skills

Ability with older customers

Job description

Overview

We are seeking an enthusiastic and friendly Customer Service Assistant to join our client's small but busy team based in Earlstree Industrial Estate Corby.

You'll need to be a great multi-tasker! As well as a confident phone operator, both inbound and outbound, you will be required to accurately enter data whilst listening attentively to the callers' requirements.

Responsibilities

• Building a relationship over the phone to attract new customers and maintain current business
• Contacting new enquiries in a timely manner
• Completing all daily activity calls as directed by the Customer Service Team Leader
• Log all orders onto Company systems accurately
• Maintaining a high standard of information on the customer database, following Company guidelines
• Follow Company guidelines re scheduling calls and Company call workflows
• Supporting all areas of the business by communicating customers' needs and feedback
• Working efficiently on all customer marketing campaigns
• Communicating with Head Office regarding customers where appropriate

Skills

• Caring and professional telephone manner
• Proficient at inputting data and maintaining a customer database
• Ability to build strong relationships with customers
• Excellent time management and organisational skills, be hardworking
• Team player who can help other team members when needed
• Competent computer skills
• Ability with older customers

Details

20 hours per week, 4 hours per day, Monday to Friday

£12.21 per hour

1-5pm