Customer Care Advocate. Job in Elstow Education & Training Jobs

Quest Technical Ltd; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in industrial applications seeks an experienced Customer Care Advocate to enhance their customer experience team. This role involves managing customer inquiries, handling orders and quotes, and ensuring product knowledge. Candidates should have strong communication skills and previous customer service experience. This position offers the chance to work in a dynamic and supportive environment.

Qualifications

• Previous professional customer care experience within a manufacturing sales environment preferred.
• Demonstrated mechanical or technical aptitude preferred.
• Strong ability to manage daily workload.

Responsibilities

• Serve as the primary contact for customer inquiries including orders and product questions.
• Ensure a seamless customer experience through expertise and accountability.
• Receive general product and systems training on company products.

Skills

Communication

Teamwork

Situational Adaptability

Organizational Skills

Technical Aptitude

Education

GCSE - Grade 4+ (A-C) in Maths and English

College degree or equivalent work experience

Tools

SharePoint

MS Teams

Windows Operating Systems

Excel

SAP

Salesforce

Job description

Customer Care Advocate

We are working with a global leader who have been established for 50 years and specialise in design, manufacture and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocate to join the team in Bedford.

Key Skills Required:

• Educated to GCSE standard or equivalent - Grade 4+ (A-C) in Maths and English, College degree or equivalent work experience preferred
• Previous professional customer care experience within a manufacturing sales environment preferred
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
• Basic to Intermediate Excel Skills preferred
• Experience with SAP not essential
• Experience with CRM platforms such as Salesforce
• Experience navigating and utilizing corporate websites & eCommerce platforms
• Demonstrated mechanical or technical aptitude preferred
• Demonstrated patience and approachability with other team members
• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• Able to show situational adaptability and resourcefulness
• Strong communication/interpersonal & organizational skills
• Strong ability to manage daily workload

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.

Please send your CV Technical Ltd for immediate consideration