Customer Care Advisor - Up to 29k + Bonus

Office Angels; Lewes; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruiting agency is seeking a Customer Care Advisor in Brighton. The role involves responding to customer queries, providing information, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and previous customer service experience. Competitive salary of £25,000 - £29,000 plus bonuses is offered.

Qualifications

• Previous experience in Customer Success or Customer Service.
• Strong attention to detail.
• Ability to manage multiple priorities.

Responsibilities

• Responding to incoming queries via phone and email.
• Conducting customer feedback surveys.
• Providing clear and timely information to customers.
• Tracking and resolving issues.
• Supporting customer engagement activities.

Skills

Excellent communication skills

Highly organised

Calm under pressure

Customer Success experience

Salesforce CRM knowledge

Job description

Customer Care Advisor

Location: Brighton
Hours: Monday - Friday, 9:00am - 5:30pm
Salary: £25,000 - £29,000 + Quarterly Bonus (after 6 months' employment)

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you.

We're recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

The Role:

• Responding to incoming queries via phone and email through a live Helpdesk
• Conducting customer feedback surveys over the phone
• Providing clear, accurate, and timely information to customers
• Tracking, monitoring, and resolving issues in collaboration with the wider team
• Supporting activities to keep customers informed and connected
• Thinking on your feet to handle a wide range of real-time queries

About You:

• Excellent communication skills - both written and verbal
• Highly organised with strong attention to detail
• Calm under pressure and able to juggle multiple priorities
• Previous experience in Customer Success or Customer Service
• Knowledge of Salesforce CRM is desirable

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. To learn more about this exciting opportunity and to be considered, please apply today with your CV! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.