Customer Care Advisor - Road Safety Unit

Leicestershire Police; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join the Road Safety Unit as a Customer Care Advisor at Leicestershire Police, providing exceptional support to internal and external customers. You will oversee queries related to camera offences, ensuring accurate data management and promoting road safety through excellent customer service.

Qualifications

• Experience with Windows computer systems for data management.
• Strong decision-making and problem-solving skills.
• Exceptional customer service skills.

Responsibilities

• Manage information on computer systems regarding camera offences.
• Address queries from customers, including sensitive matters.
• Conduct initial investigations into related offences.

Skills

Customer service skills

Decision-making skills

Teamwork

Tools

Windows computer systems

Job description

Provide exceptional customer service in support of safer roads.

Join the Road Safety Unit as a Customer Care Advisor where you will respond to queries from internal and external customers relating to roles carried out by the team and use your expertise to offer advice and guidance through multiple channels.

What You’ll Be Doing

• Manage information held on computer systems regarding camera offences.
• Address queries from a range of customers including confrontational and sensitive matters.
• Conduct initial investigations into related offences produced from notices issued.
  
  

The must haves

• Previous work using windows computer systems to record and evaluate data accurately.
• Decision-making skills and using initiative to resolve issues.
• Excellent customer services skills and supporting others as an effective team member.
  
  

What’s in it for you?

At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

What’s Next

Please click APPLY to complete your application, telling us how you meet the essential and desirable criteria by showcasing your skills and experience.

To support you with your application we’ve provided some guidance linked here.

• Vacancy closes 24th July 2025 at 23:55.
  
  

Who We Are

At Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire.

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.