Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING

Regen Solutions; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

A leading company in social housing is seeking a Customer Care Advisor for a temporary role in Manchester. This position involves assisting clients, managing inquiries, and ensuring high standards of customer service. Full training is provided, and there's a potential for growth within the team. This is an opportunity to join a fun and collaborative environment dedicated to shaping customer care excellence.

Qualifications

• Results-oriented and capable of continuous improvement.
• Excellent communication skills and efficient handling of customer interactions.

Responsibilities

• Assist with client enquiries, manage emails and calls.
• Deliver outstanding customer service and operate KPIs.
• Support contractors and ensure timely maintenance work.

Skills

Tenacious

IT literate

Confident on the phone

Prioritising

Multi-tasking

Friendly

Professional

Ambitious

Job description

Social network you want to login/join with:

Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING, Manchester

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

3a8c307ce5ef

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

• Assisting the wider team with PO, chasing paperwork, sending calendar invites, etc.
• Working Mon-Fri 8-5, WFH on Tues and Thurs.
• Potential for the role to become permanent due to internal promotion.
• Responsibilities include delivering customer service, building relationships, managing emails and calls, dealing with enquiries, supporting clients and contractors, assigning jobs, chasing unaccepted jobs, managing business-critical issues, updating systems, ensuring timely maintenance work, communicating with contractors, challenging unnecessary call-outs, working with site managers and engineers, operating KPIs, demonstrating professionalism, managing CAFM system, handling paperwork, and sending calendar invites with RAMS attached.

Candidate Requirements:

• Tenacious and results-oriented
• IT literate
• Confident, efficient, and reassuring on the phone
• Great at prioritising and multi-tasking
• Friendly and professional
• Looking for continuous improvement
• Ambitious and keen to progress

Full training will be provided. Join a close, fun team and help shape the future of Customer Care within Wates FM. If interested, please email your CVs.