Customer Care Advisor - Manchester - temp-perm £16.22ph

Regen Solutions; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is looking for a Customer Care Advisor in Manchester. The role involves managing supply chain performance and requires experience in helpdesk or call centre services. Proficiency in CAFM systems, preferably Concept, is essential. The position offers a competitive salary of £16.22 per hour with a work structure of four days in office and one day remote. This is a great opportunity for those passionate about customer relationships and service delivery.

Qualifications

• Experience in using CAFM systems, preferably Concept.
• Experience in providing helpdesk or call centre service.
• Proven experience in managing supply chain / contractor performance.

Responsibilities

• Develop productive working relationships with key customers and suppliers.
• Work in the office 4 days a week and from home on Fridays.

Skills

Managing supply chain / contractor performance

Competent in Microsoft Office tools

Helpdesk or call centre service experience

Tools

CAFM systems

Job description

Job Title : Customer Care Advisor

Location : Manchester

Salary : £16.22ph - weekly pay

Sector : Social Housing Maintenance

Experienced in the use of CAFM systems (preferably Concept)

Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.

• Proven experience in managing supply chain / contractor performance
• Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)

Office 4 days a week and WFH on a friday

The below questions need to be asked and added onto the CV :

Pre-Qualifying Questions

What is the difference between planned and reactive work orders?

What fix SLA's would you expect for jobs between P1 and P4?

Can you describe a time when you overcame an issue with engineers or sub-contractors?

What does Statutory Compliance mean and can you give an example of a compliance standard?

Which CAFM systems have you worked with?

If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to