Customer Care Advisor - Houghton Regis, UK

Arjo; Dunstable; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare company in Dunstable seeks a Customer Care Advisor to provide exceptional service through inbound calls. The ideal candidate will have a passion for customer service and a detail-oriented mindset. Responsibilities include managing customer queries, ensuring effective communication, and achieving service goals. Enjoy hybrid working after probation, recognition programs, and various employee perks including eye care vouchers and gym access.

Benefits

Hybrid working model

Collaborative environment

Long service awards

Employee recognition programs

Eye care vouchers

Cycle to work scheme

Onsite gym

Qualifications

• Experience handling customer queries professionally.
• Diplomatic with outstanding communication skills.
• Ability to manage customer expectations effectively.

Responsibilities

• Deliver exceptional customer service through calls.
• Manage all aspects of customer interactions.
• Seek customer feedback through satisfaction surveys.

Skills

Excellent telephone manner

Customer service experience

Outstanding listening skills

Good numerical skills

PC literacy including MS Office

Excellent written and spoken English

Attention to detail

Excellent time management

Ability to work independently

Positive attitude

Job description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Customer Care Advisor
Location: Houghton Regis
Job type: Full Time, Permanent, Fully Flex
Shift Pattern: 35 hours per week, working on a rota basis which will include some evenings, weekends and bank holidays

Are you ready to embark on a fulfilling career with a healthcare company that transforms lives? If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive company that feels like a close-knit family, this role is perfect for you!

The impact that you will have:

As a Customer Care Advisor, you’ll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls. You’ll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.

Key Responsibilities:

• Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
• Take full ownership of customer interactions, managing expectations and keeping them informed – delivering what’s promised, keeping the customer informed and up to date throughout.
• Actively seek customer feedback through satisfaction surveys in line with KPIs.
• Achieve your LIP’s in line with the objectives set.
• Continuously develop your skills and keep your Personal Development Log updated.
• Achieve your objectives and identify opportunities for cross-selling.
• Take full ownership of customer complaints with care and attention.
• Implement coaching, feedback, and training outcomes.
• Minimise errors and ensure accurate administration.
• Arrange installations and cancellations of rental equipment.
• Support Rental Service Technicians with their queries.
• Ensure administration duties are completed accurately and within timescale.

Skills and Experience:

• Excellent telephone manner and customer service experience.
• Diplomatic, with outstanding listening and communication skills.
• Good numerical skills and PC literacy, including MS Office.
• Excellent written and spoken English
• Attention to detail and high accuracy.
• Excellent time management and productivity.
• Ability to work independently and as part of a team.
• Positive ‘can do’ attitude aligned with our core values.

What We Offer:

• Hybrid Working: Enjoy a balanced work-life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).
• Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
• Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding work environment.
• Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, onsite gym, and more!

What we offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

We are an equal opportunities employer and welcome applications from all qualified candidates.