Customer Care Advisor Apprenticeship 2025

L'Oréal; Manchester; On-site; GBP 25,000; Full time

Job summary

L'Oréal is seeking a Customer Care Apprentice to provide exceptional service to salon customers. This 18-month apprenticeship will equip you with skills in customer interaction through various channels, supported by mentorship. Ideal candidates will have strong attention to detail and a positive attitude, with GCSEs in English and Maths.

Qualifications

• Strong attention to detail skills.
• Positive attitude and willingness to go above and beyond for customers.
• Ability to work in a dynamic and demanding environment.

Responsibilities

• Provide optimal service to salon customers to achieve first contact resolution.
• Handle multiple contacts simultaneously with high accuracy.
• Identify and implement opportunities to improve departmental efficiency.

Skills

Attention to detail

Communication

Prioritization

Customer service

Education

GCSEs in English and Maths at Grade C (4) or equivalent

BBC at A level or equivalent

Tools

Microsoft Office

SAP

Job description

Based: Bury, Manchester

Start Dates: September 2025

Annual Salary: £24,570 per annum

Level: Level 3 Business Admin Qualification

Duration: 18 months + EPA

The world leader in beauty, L’Oréal, is present in 150 countries across five continents. Our 35 international brands enable us to focus entirely on beauty, offering women and men worldwide the best in cosmetics innovation in terms of quality, efficacy, and safety.

Role Overview

As a Loreal Customer Care Apprentice, your main role will be to communicate with and offer an exceptional standard of service to our 10,000 salon customers via multiple channels such as email, live chat, and telephone. L’Oréal Professional Products continually evolves, adopting an always-on feedback approach, which may involve adding or removing channels based on customer needs. You will learn how to deliver exceptional service through speed and accuracy, providing expert responses while being supported through mentorship and coaching programs. You will also develop your personal learning through various platforms and have regular support meetings with your Customer Care Manager.

Responsibilities

1. Learn to provide optimal service to salon customers to achieve first contact resolution within SLA.
2. Handle multiple contacts simultaneously with high accuracy and knowledge, ensuring positive customer experiences through proactive follow-up.
3. Become an expert on all customer touchpoints within L’Oréal Professional Products to answer questions accurately and communicate clearly.
4. Identify and implement opportunities to improve departmental efficiency and customer service.
5. Drive NPS scores by acting on customer feedback and supporting continuous improvement.
6. Manage stakeholders effectively, communicating at all levels.

Candidate Requirements

1. Strong attention to detail skills.
2. A positive attitude and willingness to go above and beyond for customers.
3. Ability to work in a dynamic and demanding environment.
4. Strong prioritization and communication skills (both written and verbal).
5. Ability to challenge current ways of working and seek continuous improvement.
6. Experience with SAP is advantageous but not essential.
7. Proficiency in Microsoft Office packages.

Eligibility

1. You must NOT have already obtained a degree.
2. Eligible to work in the UK.
3. GCSEs in English and Maths at Grade C (4) or equivalent.
4. Achieved a BBC at A level or equivalent in other courses.

Next Steps

After clicking apply, you will answer questions to verify your eligibility regarding your current situation, salary expectations, and location. We will review your application and, if successful, invite you to an Assessment Centre. Please be patient, as review times may vary.

Note: If you apply for multiple roles, you will be considered for the most suitable one. To increase your chances for a specific role, apply only to that one.