Customer Care Advisor

Michael Page Legal; York; On-site; GBP 24,000 - 28,000; Full time

Job summary

A nonprofit organization in York is seeking a Customer Care Advisor for a permanent position. The role involves supporting customers with inquiries about healthcare services, managing claims, and ensuring a seamless experience. Ideal candidates should have previous customer service experience and excellent communication skills. This role offers a salary of £26,000+, comprehensive training, and great benefits including a gym and flexible hours.

Benefits

Free on-site gym

Generous holiday allowance

Option to buy/sell holidays

Regular incentives

Positive team culture

Qualifications

• Previous customer service experience, ideally from retail or hospitality.
• Strong communication skills and a positive attitude towards helping customers.

Responsibilities

• Support members with inquiries related to healthcare services.
• Process claims and manage transactions to provide seamless customer experience.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Problem-solving skills

Empathy and understanding

Team player

Job description

Michael Page has partnered with a reputable non-profit organization in York. They are seeking a Customer Care Advisor to join their team on a permanent basis.

This role offers an excellent opportunity for individuals with experience in customer service or those looking to join a company that provides comprehensive training and induction programs.

Immediate interviews are available. Please apply now!

Client Details

Michael Page has partnered with a reputable non-profit organization in York, seeking a Customer Care Advisor for a permanent role. This is a great opportunity for those experienced in customer service or seeking a supportive training environment.

Immediate interviews are available. Apply today!

Description

As a Customer Care Advisor, you will support members with inquiries related to the healthcare services offered by the organization.

Your main responsibilities include corresponding with customers mainly over the phone, ensuring each query is handled with care and support, processing claims, and managing transactions from start to finish to provide a seamless experience.

Profile

• Previous customer service experience, from backgrounds such as retail or hospitality
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers, providing optimal solutions
• High level of empathy and understanding
• Strong problem-solving skills
• Team player

Job Offer

• Salary of £26,000+
• Reputable non-profit organization
• Full training provided
• Excellent progression and development opportunities
• Central York location with free parking
• Monday to Friday, 9am-5pm; part-time hours available
• Excellent benefits, including free on-site gym, generous holiday allowance, option to buy/sell holidays, regular incentives, and a positive team culture
• Immediate interview opportunity