Customer Care Advisor

DFYNE; Uddingston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bereavement leave

Casual dress

Company events

Employee discount

Flexitime

Free parking

On-site parking

Sick pay

Unlimited paid holidays

Free on-site gym

Job summary

DFYNE in Uddingston is hiring a Customer Care Advisor to join our on-site team. You’ll handle customer queries across channels, learn our products, and help deliver top-notch service.

The role is full-time, 9am–5pm, Monday to Friday, with opportunities to grow and contribute to our fast-growing community. No prior experience required; training provided.

Qualifications

• No prior experience required.
• Strong communication skills desirable.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer queries across channels in a timely manner.
• Maintain up-to-date knowledge of product lines and releases.
• Coordinate with other departments to resolve issues and refunds.

Skills

Good communication

Organisational skills

Learn quickly

Proactive problem solving

Job description

Location: DFYNE HQ, 1 Forrest Gate, Uddingston, G71 5PG

Work Location: Onsite

About You

Would you love to be part of an amazing community of customers and work family? Do you love being a team player and helping find the answers? Most importantly, do you love getting get sh*t done? Looking to be an integral part of an amazing team, have your voice heard, and feel like you belong?

Role: Customer Care Advisor

Location: DFYNE HQ, 1 Forrest Gate, Uddingston, G71 5PG

Work Location: Onsite

About You

Would you love to be part of an amazing community of customers and work family? Do you love being a team player and helping find the answers? Most importantly, do you love getting get sh*t done? Looking to be an integral part of an amazing team, have your voice heard, and feel like you belong?

DFYNE may be the perfect place for you.

About DFYNE

A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel…. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself www.dfyne.com.

About The Role - DFYNE Your Career

First off, it’s best we introduce ourselves (people behind the keyboard here), it’s not the norm on a job role spec, but we feel it’s important for this one in particular. My name is Demi (Head of Customer Care), and I run our fantastic team alongside Abbie (Head of Brand Language) and Scott (Customer Care Deputy Head).

You’ll be working closely with us and the rest of the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round!

For this role, you'll have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries.

At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care.

The position is a full-time post of 40 hours per week, worked 9am to 5pm, on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness).

Attitude

• Trustworthy
• Proactive and efficient
• Calm under pressure
• Reliable and responsive

Key Responsibilities

• Ensuring all customer queries are answered in a timely manner.
• Skilled in handling customer interactions across all channels, from social media, email and beyond.
• Guaranteeing all tasks are completed on time.
• Communicating with different departments to keep knowledge consistently updated.
• Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers
• Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience

Skills

• Good communication skills
• Organisational skills
• Ability & willingness to learn
• Proactive in your approach to resolving issues

Experience Needed

• Absolutely none. We don’t hire only on experience.

So, what’s in it for you?

Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen.

You’ll be part of a high challenge; high reward culture.

What Will Aid a Successful Application With DFYNE

• A Tailored Cover letter

Additional Pay

• Bonus scheme

Benefits

• Bereavement leave
• Casual dress
• Company events
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Unlimited paid holidaysFree on-site gym

Schedule

• Monday to Friday, 9-5

Ability To Commute/relocate

• Uddingston, G71 5PW: reliably commute or plan to relocate before starting work (preferred)

Job Type: Full-time, Permanent

Salary

• Starting from £28,000 annually.

Equality and diversity monitoring

DFYNE wants to meet the aims and commitments set out in our equality policy. This includes not discriminating under the Equality Act 2010.

Please complete this form to help us understand the diversity of our candidates.

Completing this form is voluntary and the information provided will be kept confidential. The information is going to be used to help us understand the diversity of our organisation.

None of the information you provide will be linked to your application and is completely anonymous

(https://forms.gle/LQiAKzDb6CUzS9Bm7)