Customer Care Advisor

Factorial; Uddingston; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Free parking

Sick pay

Unlimited paid holidays

Free on-site gym

Company events

Flexitime

Job summary

DFYNE in Uddingston, United Kingdom, is hiring for a full-time Customer Care role. You’ll join a welcoming team, respond to customer queries across channels, and help deliver top-tier service with a proactive approach.

The job is 9am–5pm, Monday to Friday, 40 hours per week, onsite. No prior experience is required; training will be provided. Starting salary £28,000 per year, with perks like free parking, sick pay, and unlimited holidays.

Responsibilities

• Ensuring all customer queries are answered in a timely manner.
• Skilled in handling customer interactions across all channels, from social media, email and beyond.
• Guaranteeing all tasks are completed on time.
• Communicating with different departments to keep knowledge consistently updated.
• Maintain up-to-date knowledge of our product lines and upcoming releases to support customers.
• Resolve product or service issues, including tracking, returns and refunds, while maintaining a great customer experience

Skills

Organisational skills

Ability & willingness to learn

Proactive in resolving issues

Job description

Work Location: Onsite

About You:

Would you love to be part of an amazing community of customers and work family? Do you love being a team player and helping find the answers? Most importantly, do you love getting get sh*t done? Looking to be an integral part of an amazing team, have your voice heard, and feel like you belong?

DFYNE may be the perfect place for you.

About DFYNE:

A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel…. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself www.dfyne.com .

About the Role - DFYNE Your Career:

First off, it’s best we introduce ourselves (people behind the keyboard here), it’s not the norm on a job role spec, but we feel it’s important for this one in particular. My name is Demi (Head of Customer Care), and I run our fantastic team alongside Abbie (Head of Brand Language) and Scott (Customer Care Deputy Head).

You’ll be working closely with us and the rest of the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round!

For this role, you'll have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries.

At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care.

The position is a full-time post of 40 hours per week, worked 9am to 5pm, on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness).

Trustworthy

Proactive and efficient

Calm under pressure

Reliable and responsive

Key Responsibilities:

Ensuring all customer queries are answered in a timely manner.

Skilled in handling customer interactions across all channels, from social media, email and beyond.

Guaranteeing all tasks are completed on time.

Communicating with different departments to keep knowledge consistently updated.

Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers

Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience

Skills:

Organisational skills

Ability & willingness to learn

Proactive in your approach to resolving issues

Experience Needed:

Absolutely none. We don’t hire only on experience.

So, what’s in it for you?

If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen.

You’ll be part of a high challenge; high reward culture.

What will aid a successful application with DFYNE:

Additional pay:

Company events

Flexitime

Free parking

On-site parking

Sick pay

Unlimited paid holidays

Free on-site gym

Schedule:

Monday to Friday, 9-5

Ability to commute/relocate:

Uddingston, G71 5PW: reliably commute or plan to relocate before starting work (preferred)

Job Type: Full-time, Permanent

Starting from £28,000 annually.

Equality and diversity monitoring

DFYNE wants to meet the aims and commitments set out in our equality policy. This includes not discriminating under the Equality Act 2010.