Customer Care Advisor

Customer Care Advisor – New Homes (4-Month Contract, Potential for Permanent)

We are seeking an experienced Customer Care Advisor for a 4-month contract in the new homes sector, with the potential for a permanent position. The role will be home-based with occasional office visits in Perton, Acton Gate, Telford, and Shrewsbury.

Role Details:

• Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible)

• No Weekend Work

• Salary: Competitive (Experience-based)

Key Responsibilities:

• Provide aftercare support to new homeowners, resolving post-purchase issues.

• Liaise with customers, builders, and contractors to address maintenance queries.

• Manage warranty claims and feedback to improve service.

• Ensure compliance with internal processes.

Requirements:

• Minimum 3 years’ experience in customer care or aftercare (new homes/property sector).

• Strong communication and problem-solving skills.

• Ability to work independently with attention to detail.

What We Offer:

• Flexible working hours with no weekend work.

• Home-based with occasional office visits.

• Potential for a permanent position.

To apply or for more information, please contact:
Cheryl O'Hara – Regional Manager, Midlands
07597 571520 | 01527 432011
cheryl.ohara@maitlandselwyn.co.uk

At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.