Customer Care Advisor

Entain plc; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job description

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team. The role involves:

1. Actively listening, communicating, and understanding customer needs to build effective and sustainable relationships.
2. Maintaining a consistent and professional approach with all customers.
3. Navigating our systems effectively to answer customer inquiries quickly and efficiently.
4. Reviewing and digesting communication sources to maximize knowledge and skills.
5. Taking ownership of personal development for continual improvement.
6. Ensuring customer records are accurate, current, and confidential.
7. Adhering to compliance rules related to our business, including self-exclusion, reinstatements, and breach protocols.

Qualifications

N/A

Additional Information

Our operation runs on a shift basis to cover store hours:

• Monday to Saturday: 8:30 am to 9:30 pm
• Sunday: 9:30 am to 9:30 pm

All applicants must be available to work these shifts. The schedule is on a weekly rota basis.

At Entain, we prioritize doing what's right, fostering a diverse, equitable, and inclusive environment. We value and respect individual differences and ensure compliant hiring practices across all jurisdictions we operate in.