Customer care advisor

Electro Rent Corporation; London Borough of Harrow; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Une entreprise internationale, Electro Rent Corporation, recherche un Customer Care Advisor pour gérer les requêtes clients et garantir leur satisfaction. Dans un environnement hybride, vous serez responsable de l'engagement proactif avec les clients, en collaborant étroitement avec les équipes internes pour fournir des informations claires et un service de qualité. Ce rôle convient aux candidats ayant une expérience dans le service client, des compétences informatiques solides, et la capacité de travailler de manière autonome tout en étant un atout pour l'équipe.

Qualifications

• Expérience prouvée en service client, de préférence dans un environnement technique.
• Capable de gérer les systèmes de CRM et les appels téléphoniques avec confiance.
• Proficient en anglais, idéalement couramment en espagnol, italien, français ou allemand.

Responsibilities

• Engager proactivement des appels sortants pour répondre aux besoins critiques.
• Gérer toutes les demandes de service client pour maintenir des niveaux de satisfaction élevés.
• Collaborer avec les équipes de facturation, support technique et logistique.

Skills

Flexibilité

Compétences de communication téléphonique

Service client

Capacité à résoudre des problèmes

Utilisation de CRM

Tools

Microsoft Office

Microsoft D365

Job description

Overview

Competitive Salary

Contract Type: Permanent-Full Time

Location: London-Harrow

Work Pattern: Hybrid

Language Skills: English

Start Date: June 2025

About US:

Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defence, automotive, energy, education, and general electronics and have done so since 1965.

As the world’s largest resource for testing and technology, we offer equipment from more than 300 brands – ensuring our customers access to equipment that fits their exact needs and specifications. Electro Rent is proud to partner with the leading manufacturers who strive to deliver the latest technologies with quality and reliability.

Electro Rent Leaders excel at designing solutions that expedite equipment value. When you want to move from design to delivery in less time, Electro Rent's expertise is unmatched.

About the Role:

The Customer Care Advisor manages external and internal customer queries promptly to achieve total customer satisfaction. This involves liaising with other departments to obtain information and provide support to customers. The role primarily supports specific territory accounts but also covers for team members' territories during their absence.

Qualifications

• You’ll be a flexible, reliable, and proactive individual with a mature attitude, confident computer skills, and the ability to multi-task and problem-solve.
• You’ll have excellent telephone manners and feel comfortable initiating and receiving calls.
• You’ll have proven customer care/service experience, preferably in a technical sales or service environment.
• You’ll have experience working in a fast-paced customer service setting.
• You’ll be proficient in English and ideally fluent in Spanish, Italian, French, or German, both written and spoken.
• You’ll be able to interpret complex information and make informed decisions benefiting both the customer and the company.
• You’ll be confident managing CRM systems.

• You’ll be an experienced user of Microsoft Office and preferably Microsoft D365.

• You’ll enjoy working independently with minimal support and as part of the customer care team.

Electro Rent is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or other protected characteristics.

All offers of employment are subject to satisfactory references and compliance with GDPR policies. For more information, visit https://www.electrorent.com/uk/gdpr

Responsibilities

• Proactively engage in outbound calls to follow up on critical business and customer satisfaction needs, including end-of-rental and post-shipment activities.
• Coordinate with couriers and check courier reports to ensure timely deliveries and collections.
• Handle all customer service inquiries, providing information to maintain high satisfaction levels, including delivery, collection, technical queries, and rental extensions.
• Collaborate with billing, technical support, and logistics teams; document cases clearly and resolve issues promptly according to KPIs.
• Manage cases efficiently, keeping them updated and scheduled for future follow-up, avoiding outdated deadlines.
• Handle phone calls confidently, resolve issues, and foster strong customer relationships.
• Ensure timely case management, engaging with customers throughout the process.
• Work as part of the customer care team to deliver high-quality service, following company procedures and using initiative where appropriate.