Customer Care Advisor

Adecco; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Sales and Service Coordinator in Sutton Coldfield. This role involves managing inbound enquiries and following up with prospective customers while ensuring compliance with FCA guidelines. Ideal candidates will have contact centre experience and strong communication skills. The position offers a temp-to-perm opportunity with comprehensive training.

Benefits

Comprehensive training and development programme

Opportunity for permanent employment

Supportive team environment

Boost Benefits with Agency - cashback options

Qualifications

• Previous contact centre experience, both inbound and outbound.
• Strong ability to build trust and rapport with customers.
• Experience in sales or customer service roles with compliance standards.

Responsibilities

• Handle inbound enquiries and sales from prospective customers.
• Follow up on email leads and make outbound calls.
• Operate within FCA regulatory guidelines.

Skills

Strong communication skills

Ability to handle sensitive conversations

Comfortable working in a performance-monitored environment

Tools

CRM systems

Microsoft Office Suite

Job description

Job Title: Sales and Service Coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation)

Salary: £13.00ph

Working Hours: Monday - Friday, shifts between 8:00am-20:00pm

About Our Client

A leader in plan services, expanding their team to cater to the growing demand for newly launched plans. This role is essential in providing compassionate and informative support to customers.

Responsibilities

• Handle inbound enquiries and sales from prospective customers interested in plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.

Essential Requirements

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable Requirements

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.