Customer Care Advisor

Taylor Higson; Altrincham; Hybrid; GBP 29,000; Full time

Job summary

A thriving contractor accountancy firm seeks a Customer Care Advisor in Altrincham to deliver outstanding service and nurture existing contractor relationships. With a salary of £28,750 and flexible hybrid working options, this role promises excellent career progression in a supportive environment.

Benefits

23 days holidays plus bank holidays

Birthday off

Company pension

Free on-site parking

Fully funded study support

Regular team building events

Qualifications

• Experience in a fast-paced contact centre is essential.
• Proven experience in delivering excellent customer service.
• Keen to develop a career in customer care.

Responsibilities

• Proactively nurture existing contractor relationships delivering high standard service.
• Resolve contractor issues and complaints promptly.
• Communicate effectively with contractors aiming for one-call resolution.

Skills

Communication

Customer Service

Problem Solving

Job description

Customer Care Advisor

£28,750

Altrincham

We are looking for great people who are looking to join a thriving forward-thinking business with great benefits and a genuine progression/ development opportunity! If you feel this is you and can impress the customers with your above and beyond customer service skills, we would love to hear from you!

Our client are a contractor accountancy firm who are, due to growth, seeking customer care advisors to join their award-winning Customer Care department.

This is working within a high-volume, fast-paced environment, dealing with inbound calls/ emails providing a first-class service to customers calling in with enquiries. Ideally you will have experience in an office environment/ contact centre dealing with inbound and outbound calls.

The Role

• Proactively nurture existing contractor relationships by delivering a consistently high standard of service on a daily basis.
• Resolve contractor issues and complaints promptly and thoroughly, ensuring the integrity of the relationship is maintained.
• Support the achievement of departmental service level agreements (SLAs) for all contractor interactions.
• Ensure adherence to all compliance processes and company procedures at all times.
• Communicate effectively with contractors via telephone, aiming for one-call resolution wherever possible.
• Handle day-to-day contractor complaints in a way that maintains satisfaction and loyalty.
• Respond swiftly and professionally to queries and requests via email and written correspondence.
• Foster strong communication and collaboration across all internal departments to ensure seamless service delivery.

The Candidate

• Is a naturally confident communicator with great people
• Experience in a fast-paced contact centre is
• Has proven experience in delivering fantastic customer service, either in an office based or face- to-face environment.
• Is keen to develop a career in customer care
• Knowledge of recruitment agencies and contractor payroll is highly desirable, but not

Salary Benefits

A generous base salary of £28,750 is available for this role. You will work Monday – Friday 9am -6pm The business is proud of their “Great Place to Work” certificate, and this is clear in how they treat their staff, through personal and professional incentives.

Our client can be flexible with hybrid working (2 days a week from home) They offer a great work-life balance for their staff.

There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch).

Other benefits start from including 23 days’ holidays plus bank holidays PLUS your birthday! A great company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews, regular team building events and treats, and much, much more!